- Mass Markets (Killeen, TX)
- …daily operations and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. + Manage schedules, attendance, ... ensure timely resolution. + Collaborate with QA and Training to support agent development. + Analyze performance reports and implement improvement strategies. +… more
- Mass Markets (Killeen, TX)
- …and posses excellent communication skills, we need your help in managing call center customer service agents. While your team operate the phone for a variety ... Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously + Drive a culture of accountability, continuous… more
- Mass Markets (TX)
- …for a motivated and results-driven Team Leader to oversee a team of call center agents. This role is essential in ensuring that performance standards are met, agents ... excellent problem-solving abilities, and a deep understanding of call center operations. To be considered for this role, you...+ Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support… more
- CBRE (Midlothian, TX)
- Data Center Electrical Engineer Owner's Representative Project Manager (Midlothian / Red Oak, TX) Job ID 229846 Posted 21-Jul-2025 Service line PJM Segment Role type ... States of America, Midlothian - Texas - United States of America Data Center Electrical Engineer Owner's Representative Project Manager Join our team onsite in… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Access Center Educator position is responsible for supporting the delivery of orientation, training, and competency development programs ... support their development and ensure high-quality service standards. Assesses agent performance through knowledge assessments, simulations, and call evaluations… more
- Pearl Interactive Network (El Paso, TX)
- …best in your teams? **Pearl Interactive Network** is seeking accomplished **Call Center Supervisors (CCSs)** to join our **Talent Community** in preparation for ... **future operations** . If you're an experienced contact center leader with a passion for coaching, accountability, and... objectives, key performance standards, and policies. + Answer agent questions regarding best practices or difficult calls. +… more
- Kiewit (Dallas, TX)
- …partner/GC obligations, and commissioning plans created by client's third-party Commissioning Agent . + Manage Commissioning and QC plan per contractual turnovers to ... and manage on-site resource requirements for trade partners, equipment vendors, commissioning agent , and project staff to achieve project schedule. + Create, manage… more
- Beacon Mobility (Houston, TX)
- …new procedures, and update existing procedures when changes occur. * Conduct agent monitoring activities, while providing live in the moment coaching for quality ... assurance purposes. * Monitor and report on agent activity, schedule adherence, and productivity while reporting daily, weekly and monthly findings. * Research,… more
- Houston Methodist (Houston, TX)
- …including PowerPoint, Word, Excel and Outlook + Acts as effective change agent + Uses therapeutic communication to establish a relationship with patients, families ... its flagship academic hospital in the heart of the Texas Medical Center , and seven community hospitals throughout the greater Houston area. Houston Methodist… more
- Deloitte (Dallas, TX)
- Product Support Manager - Global Employer Services Technology Center Are you a passionate Product Manager with a proven track record of delivering exceptional ... the other designations: + Licensed Attorney (or foreign equivalent) + Enrolled Agent + Project Management (PMP) + Other Technical Certifications: + Microsoft… more