- Pearl Interactive Network (Richmond, VA)
- …than just another job. Be the voice that makes a difference! The **Contact Center Agent ** is responsible for answering inbound calls to support hurricane ... **Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community...valued and your growth is supported? We're seeking contact center agents who love helping others, thrive in a… more
- Mass Markets (VA)
- …brief pre-employment test. POSITION RESPONSIBILITIES WHAT DOES A HURRICANE RELIEF AGENT DO? We improve the customer's experience, providing exceptional solutions to ... MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and… more
- Mass Markets (VA)
- …MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and ... products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70),… more
- Brink's (Richmond, VA)
- …and upholding the company's customer care commitment and policies. The Call Center Agent is primarily responsible for assisting customers via telephone, ... participate and grow. Job Description Job Description: As the Agent , Customer Success under the general guidance of the...+ Minimum of 2 years' experience in a call center setting. + Excellent computer, language and reasoning skills… more
- The Hartford (VA)
- …integrity and a strong ethical foundation. We put the customer at the center of everything we do and foster a collaborative, communicative, and continuously ... and comfort with negotiating and overcoming objections + Current or prior sales center experience preferred + Ability to adapt and thrive in a fast-paced… more
- Nordstrom (Arlington, VA)
- …the same, however a typical day in the life of an Asset Protection Agent will likely include the following responsibilities: + Resolve theft by using good judgment ... and conduct quality apprehensions in high shrinkage areas while strictly adhering to policy, procedures, and AP leadership guidance. + Identify theft trends by leveraging technology, reporting and surveillance tactics. + Drive a shrinkage reduction culture by… more
- Kyndryl (Richmond, VA)
- …goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive outreach). + ... lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in the Healthcare… more
- Amazon (Arlington, VA)
- …contact center solutions: IVR, chat, custom reporting, quality management, agent desktop, or workforce management - 2+ years experience in Software ... deployment skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or… more
- Amazon (Arlington, VA)
- …benefits, and required deployment skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) ... experience - 3+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact... technology architect, enterprise IT Architect or senior contact center developer working with leading contact center … more
- Zoom (Richmond, VA)
- …years Contact Center Sales Experience + 6+ years of Virtual Agent , AI, Automation experience + Experience leading others with product/services training; demo and ... Job Description As a Zoom Virtual Agent , AI Sales Specialist, you will be at...our ZVA integrations + Partner with Product/Engineering on Contact Center integrations & roadmap requirements + Continually enhance product… more