- Fresenius Medical Center (Lacey, WA)
- …+ Assists with facility QAI infection control audits. + Acts as a change agent for infection control practices within clinic. Under the direction of the CM or ... **:** + High School diploma or GED Bachelor's degree preferred. + Center for Medicaid/Medicare Services (CMS)-approved state and/or national certification or must… more
- Fresenius Medical Center (Tacoma, WA)
- …Assists in collecting information for infection control audits. + Acts as a change agent for infection control practices within clinic. Under the direction of the CM ... national certification or state specific certification as defined by Center for Medicaid/Medicare Services (CMS)Allappropriatestatelicensure,education,andtraining(ifany) required. + Demonstrated commitment… more
- ASM Research, An Accenture Federal Services Company (Olympia, WA)
- …+ Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and fluent English speaker + ... at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video… more
- Amazon (Seattle, WA)
- …Connect forecasting and agent scheduling handles all aspects of customer service agent schedule management in the contact center center -- forecasting ... buy and easy to use. Amazon Connect is an innovative cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service… more
- ASM Research, An Accenture Federal Services Company (Olympia, WA)
- … agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree or equivalent relevant experience ... brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Assists in… more
- Oracle (Olympia, WA)
- …seeking an experienced product leader to define and execute the strategy for the AI Agent and Agentic apps within the customer service domain as part of the Fusion ... digital customer interactions to drive self-service containment, and integration with Contact Center as a Service (CCaaS) platforms. You will lead a high-performing… more
- Molina Healthcare (Bellevue, WA)
- …that power voice, video, messaging, digital identity, and contact center experiences-ensuring seamless, intelligent, and secure interactions for members, providers, ... Engagement** + Lead the **design and deployment of AI-enabled contact center capabilities** , including conversational AI, intelligent routing, predictive analytics,… more
- Cardinal Health (Olympia, WA)
- …is required. Once the training is completed, the leader connects with the agent on the go-forward shift. This position is full-time (40 hours/week). Employees are ... problem-solving, research and problem/dispute resolution. **_Job Summary:_** As a Service Center our mission is to deliver exceptional experiences for our customers… more
- Amazon (Seattle, WA)
- …Connect's workspace - the unified application interface used by both contact center agents and end-customers to deliver exceptional customer experiences. In this ... role, you will drive adoption and evolution of workspace across agent and customer touchpoints while shaping its future as an AI-powered experience. You will define… more
- Zoom (Seattle, WA)
- …this position Responsibilities: + Develop the social integration with Zoom Contact Center ; + implement the message protocol transforming for Zoom Contact Center ... and historical analytics reports services to help customer better understand their Contact Center 's service levels, wait times, call volume, and more; + develop zoom… more