• Software Development Manager , Customer Engagement…

    Amazon (Seattle, WA)
    …everything we do, and this is especially true in the Customer Engagement Technology ( CET ) department. CET owns the technology to support and enhance our Customer ... drive insights and solutions through a myriad of applications. CET is looking for a Software Development Manager (SDM)...the team This role sits on a team within CET focused on Contact Center Management Systems. We are… more
    Amazon (08/21/25)
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  • Principal Product Manager Technical, Customer…

    Amazon (Seattle, WA)
    Description The mission of the Customer Engagement Technology ( CET ) team within Customer Service is to create Earth's best customer service solutions by empowering ... resolve customer issues through self-service and automation solutions. The CET AI team leads AI and Large Language Model...with broader business goals. - Drive innovation within the CET , leveraging AI and machine learning to enhance customer… more
    Amazon (08/29/25)
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  • Principal Product Mgmt-Tech, Customer Service…

    Amazon (Seattle, WA)
    …We are seeking a Principal Product Manager Tech to join the Customer Engagement Technology ( CET ) Team. You will be responsible for driving the vision of how we will ... and innovator within the organization. The mission of the CET team within Customer Service is to create earth's...the team This role sits on a team within CET focused on Contact Center Management Systems. We are… more
    Amazon (08/22/25)
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  • Postdoctoral Scientist, Customer Engagement…

    Amazon (Seattle, WA)
    …their issues and get their questions answered? At Customer Engagement Technology ( CET ), we develop peculiar products that help customers solve problems. We innovate ... service workforce. We are looking for talented Postdoctoral Scientists to join our CET Machine Learning team in Seattle, WA for a one-year, full-time research… more
    Amazon (08/11/25)
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  • Senior UX Designer, Amazon Customer Service

    Amazon (Seattle, WA)
    …strive to be Earth's most customer-centric company. The Amazon Customer Engagement Technologies ( CET ) UX team is key to that mission, defining UX both for customers ... and the customer service associates who help them. When our customers have problems, we make solutions self-evident, and when they need additional help, we ensure the best possible automation and human support. You will be responsible for designing next… more
    Amazon (08/23/25)
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  • Applied Scientist , Customer Engagement Technology

    Amazon (Seattle, WA)
    Description The Customer Engagement Technology ( CET ) team leads AI/LLM- (Large Language Model) driven customer experience transformation using task-oriented dialog ... systems. We develop multi-modal, multi-turn, goal-oriented dialog systems that can handle customer issues at Amazon scale across multiple languages. These systems are designed to adapt to changing company policies and invoke correct APIs to automate solutions… more
    Amazon (08/03/25)
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