- Walmart (Sunnyvale, CA)
- …pure voice and text shopping assistants (Siri, Sparky), to customer care channels , to mobile apps with rich, intertwined, multi-modal interaction modes (Me@Walmart). ... **Interested in diving in?** We need passionate and seasoned NLP data-scientists to help us improve and evolve our capabilities, taking into account the full conversational context, multi-modal interactions, and an ever increasing list of use cases. Come at… more
- CVS Health (Sacramento, CA)
- …company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, ... when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. The District Leader, Rx plays a critical role in cultivating a culture of clinical and business… more
- Publicis Groupe (Los Angeles, CA)
- …sources, both quantitative and qualitative. + Benchmark performance across online channels . + QA and improvement of tracking processes across different teams: ... tagging, trafficking, and reporting. + Design and implementation of digital dashboards for internal and external consumption. + Monitor trends and uncover opportunities for analytics, media, and account teams. + Tell stories through data, adapting the message… more
- Umpqua Bank (Rocklin, CA)
- …desire and ability to build upon technology skills in various delivery channels , including online banking platforms, Bill Pay, E-Statements, mobile banking, ATM, and ... business banking applications. + Continuously working to improve communications skills, including presentation skills. + Excellent verbal and written communication skills, including the ability to present materials to groups of people. + Ability to do outbound… more
- Abbott (Alameda, CA)
- …Architect for Global Customer Experience (Marketing / Customer 360 / Digital Channels ) and Operations** plays a pivotal role in shaping and optimizing business ... strategy, outcomes and capabilities through our customer-facing systems and business processes. This role partners with globally distributed, cross-functional teams to design scalable, service-oriented solutions that enhance customer satisfaction, streamline… more
- Humana (Sacramento, CA)
- …decisioning logic and personalization rules into key use cases and channels across the member lifecycle utilizing Adobe and custom-built platforms. You ... will partner across IT, analytics, marketing, legal, and compliance to ensure innovation is both effective and ethical. You'll also collaborate with the Enterprise AI team to evolve governance frameworks and establish reusable components that accelerate AI… more
- Comcast (Sunnyvale, CA)
- …easier for buyers and sellers to transact across all screens, data types, and sales channels . As a global company, we have offices in nine countries and can insert ... advertisements around the world. **Job Summary** Responsible for identifying complex problems across Freewheel's business platforms and developing novel machine learning algorithms to solve them. Provides expertise across the company and is responsible for… more
- ServiceNow, Inc. (Santa Clara, CA)
- …deliver world-class service experiences. Our products enable external customer support across channels including web, email, chat, phone, and social media. We work ... closely with platform and industry engineering teams to design, develop, and deliver scalable solutions that are both intuitive and powerful. **About the role:** As a **Senior Full Stack Software Engineer** , you'll play a key role in shaping our applications,… more
- Amazon (San Diego, CA)
- …and collaboration opportunities with seller partners, and ensure efficient escalation channels . - Advocates for sellers internally and externally - Supports, ... optimizes, and helps drive adoption of critical mechanisms required to ensure long-term expansion and success. - Tracks and reports program learnings and effectiveness to internal stakeholders. A day in the life On any given day, your schedule may involve… more
- Intuit (Mountain View, CA)
- …focused on optimizing how we deliver expert-driven customer experiences across multiple channels and geographies. As we evolve our approach to Customer Success, this ... role will help shape how partner and expert teams contribute to customer loyalty, retention, and revenue growth. You will lead a team responsible for driving performance across a scaled group of Partners and Intuit experts, with accountability for experience… more