- MyFlorida (Tallahassee, FL)
- …Remote Help for secure, real-time troubleshooting. + Microsoft Teams for chat -based support, screen sharing, and collaborative problem-solving. + Create and maintain ... technical documentation for supported hardware and software. + Reconfigure workstations for new and existing users, including hardware and software setup. + Collaborate with Data Center teams to onboard new users and modify existing configurations. + Research,… more
- TEKsystems (Deerfield Beach, FL)
- …* Provide high-quality, individualized customer service via email, telephone, and chat . * Apply knowledge of the organization, products, services, and policies ... to resolve customer issues. * Address and resolve customer questions, complaints, and requests, including contract interpretation. * Deliver technical support to auto dealers for portal access and troubleshooting. * Generate and provide accurate reports using… more
- HCA Healthcare (Sarasota, FL)
- …Key Responsibilities: + Follow up on inquiries through phone calls, emails, web chat , and social media platforms. + Utilize Recruit and Colleague to input data ... and document follow-up with prospective students. + Provide in-depth information on on-campus programs and give tours to prospective students. + Notify students of acceptance into the program, welcoming them to the college. + Reiterate the level of commitment… more
- Insight Global (Deerfield Beach, FL)
- …* Provide high-quality, individualized customer service via email, telephone, and chat . * Apply knowledge of the organization, products, services, and policies ... to resolve customer issues. * Address and resolve customer questions, complaints, and requests, including contract interpretation. * Deliver technical support to auto dealers for portal access and troubleshooting. * Generate and provide accurate reports using… more
- Concentrix (Tallahassee, FL)
- …management + Customer Service workspace + Implement Omnichannel capabilities such as: + Live chat + Voice + SMS and social channels + Unified routing + Workstreams, ... sessions, and agent scripts + Supervisor dashboards and real-time insights + Define and optimize end-to-end customer interaction flows. + Collaborate with technical teams on integrations (IVR/telephony, bots, backend systems), data migration, Power Automate… more
- HUB International (St. Petersburg, FL)
- …Service Representative Responsibilities:** + Engage with customers via phone, email, and chat to understand their travel insurance needs. + Educate customers about ... our insurance products, including coverage options, benefits, and pricing. + Assist customers in comparing different insurance plans to help them make informed decisions. + Address customer concerns, questions, and objections in a professional and courteous… more
- Intercontinental Exchange (ICE) (Jacksonville, FL)
- …products and services + Field client inquiries and requests received via email, Chat , Sales Force, and phone, including, but not limited to, product and application ... questions, as well as data and price confirmations. + Provide timely and accurate response to all client inquiries. + Provide support for any file delivery errors or failures. + Escalate issues with internal groups to resolve issues urgently, when applicable.… more
- Zoom (Tallahassee, FL)
- …Leveraging LLMs and agentic frameworks to build highly automated conversational voice and chat agents for strategic customers. About the Team The Zoom Virtual Agent ... team is dedicated to building state-of-the-art conversational AI solutions that resolve customer issues quickly and efficiently. Play a critical role in developing metrics, intelligence, and evaluation systems that drive continuous improvement using advanced… more
- Cognizant (Tampa, FL)
- …Avaya, and GenAI agent assist. + Demonstrate clear communication, empathy, call/ chat etiquette, and de-escalation techniques in multi-channel support scenarios. + ... Collaborate with cross-functional teams to deliver professional, multi-channel customer support and production readiness. + Engage in continuous learning and apply best practices in service desk, cloud, and remote support operations. **Required Skills &… more
- Ryder System (Apopka, FL)
- …a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online ... questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers . Should you have any questions regarding… more
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