- PagerDuty (Santa Fe, NM)
- …equitable world-all in a flexible, award-winning workplace. **Principal Product Manager, Chat Experience** PagerDuty is seeking a Principal Product Manager to lead ... Chat Experience across Slack and Microsoft Teams. In this...The stakes are high. Our customers rely on seamless chat integrations to coordinate critical incident response, and the… more
- Zoom (Santa Fe, NM)
- What you can expect Zoom Team Chat seeks a Senior Product Manager to drive innovative chat experiences across Zoom Workplace and deliver differentiated ... with customers and cross-functional teams to deliver unified, high-value chat experiences. About the product and team Zoom Team... experiences. About the product and team Zoom Team Chat is a feature-rich, AI-powered chat solution… more
- ASM Research, An Accenture Federal Services Company (Santa Fe, NM)
- …EST** Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services focused on customer ... issues. + Supports inbound calling, outbound calling, email, web chat and outreach to customer to assist in resolving...as applicable, to record each phone, email, or web chat communication with a customer. Each phone communication will… more
- Zoom (Santa Fe, NM)
- What you can expect Enable around-the-clock continuity for Team Chat and Zoom Events. We are looking for a DevOps Engineer who has production knowledge and ... define the platform's unparalleled user experience. The team manages the Team Chat and Zoom Events platform. By employing robust operational and monitoring… more
- Sharecare (Santa Fe, NM)
- …record interactions with members and to communicate directly with them via chat + Attention to detail when documenting interactions with participants + Flexibility ... field required (ie, Psychology, Nutrition, Exercise Science, etc.) + Experience with using chat to deliver coaching sessions a plus + Experience with benchmarks and… more
- CAI (Santa Fe, NM)
- …customers applying technical knowledge and customer service skills via phone, email, or chat . This position will be **full** **-time** and **remote** . **What You'll ... customer service skills and exceed customers' expectations + Interact via telephone, e-mail, chat and one on one with customers to identify and diagnose technical… more
- TTEC (Santa Fe, NM)
- …confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ... leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start… more
- ASM Research, An Accenture Federal Services Company (Santa Fe, NM)
- …and technical support through analysis and problem solving 100% over the phone, chat , and remote support in a high-volume call center environment. Since the service ... service delivery demands. + Provide 100% phone and remote technical support, or chat or through the Incident Management System + Triage and work incoming Service… more
- Cognizant (Santa Fe, NM)
- …and conduct mock failover exercises. . - Ensure appropriate service quotas for chat and other digital channels. . - Conduct load testing and validation of ... exercises to test readiness Service Quotas: Ensure appropriate service quotas for chat and other digital channels Load Testing: Conduct load testing and validation… more
- ASM Research, An Accenture Federal Services Company (Santa Fe, NM)
- Responsible for intermediate level inbound call, outbound call, email and web chat services, as well as back-office services. Applies skills and experience to show a ... updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. + Support Services shall be executed in compliance… more