- Sharecare (Raleigh, NC)
- …record interactions with members and to communicate directly with them via chat + Attention to detail when documenting interactions with participants + Flexibility ... field required (ie, Psychology, Nutrition, Exercise Science, etc.) + Experience with using chat to deliver coaching sessions a plus + Experience with benchmarks and… more
- ServiceNow, Inc. (Raleigh, NC)
- …such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies + Connect chat , agent chat , and virtual agent configuration and design experience + ... Encryption understanding and core design principals with customers (Platform, Edge, Database, Full Disk, etc) + Understanding and/or development experience with MID Servers, Notify, Orchestration + Strong Javascript skills with practical experience +… more
- Capgemini (Charlotte, NC)
- …+ Serve as the primary point of contact for customer inquiries via email, chat , and phone. + Provide expert guidance on KORE.ai platform usage, configuration, and ... + Configure and optimize platform components such as Dialog GPT, Voice and Chat Bot. + Ensure secure and scalable integration with enterprise systems via REST… more
- TTEC (Raleigh, NC)
- …confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ... leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start… more
- Wells Fargo (Charlotte, NC)
- …HR Case Management + HR Agent Workspace + Employee Relations + Virtual Agent + Live Chat + Now Assist (Generative AI / Agentic AI features) + Serve as the primary ... experience in modules such as HR Case Management, Employee Relations, Live Chat , and Now Assist. + Demonstrated ability to lead cross-functional teams through… more
- ASM Research, An Accenture Federal Services Company (Raleigh, NC)
- …and technical support through analysis and problem solving 100% over the phone, chat , and remote support in a high-volume call center environment. Since the service ... service delivery demands. + Provide 100% phone and remote technical support, or chat or through the Incident Management System + Triage and work incoming Service… more
- Cognizant (Raleigh, NC)
- …and conduct mock failover exercises. . - Ensure appropriate service quotas for chat and other digital channels. . - Conduct load testing and validation of ... exercises to test readiness Service Quotas: Ensure appropriate service quotas for chat and other digital channels Load Testing: Conduct load testing and validation… more
- Cargill (Fayetteville, NC)
- …business successfully! **New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at careers.cargill.com or text CargillJobs ... relocation reimbursement. Equal Opportunity Employer, including Disability/Vet To apply using chat /text, please click Apply Now button OR use this link… more
- ASM Research, An Accenture Federal Services Company (Raleigh, NC)
- Responsible for intermediate level inbound call, outbound call, email and web chat services, as well as back-office services. Applies skills and experience to show a ... updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. + Support Services shall be executed in compliance… more
- Battleground Kia (Greensboro, NC)
- …establish follows-up with sales appointments * Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates ... * Provide customers with initial product information & direct them to the appropriate dealership resources * Present initial financing options based on customer needs * Follow up with leads that are not ready to make an appointment or no-show * Participate in… more