- Cognizant (Austin, TX)
- …exercises to test readiness Service Quotas: Ensure appropriate service quotas for chat and other digital channels Load Testing: Conduct load testing and validation ... of ACGR configurations and processes for dual region replication Collaboration: Work closely with business stakeholders to gather requirements and design solutions Monitoring and Automation: Utilize AWS services such as Lambda, API Gateway, and CloudWatch for… more
- Teleperformance USA (TX)
- …to varying questions, issues, and concerns.** + **Connect with customers via phone/email/ chat /and or social media to address their questions and/or concerns.** + ... **Calmly attempt to resolve and de-escalate any issues.** + **Escalate interactions when necessary and appropriate.** + **Respond to requests for assistance and/or possible processing payments.** + **Track all call related information for auditing and… more
- USAA (San Antonio, TX)
- …with our members across multiple contact channels (ie inbound phone calls, email, chat , social media, etc.) to provide adequate coverage and advice to help ensure ... members' financial security. **What you'll do:** + Facilitate the member experience by answering phone calls, emails, and other requests from members. + Apply developing knowledge of personal lines insurance to assist members with foundational to moderately… more
- Magellan Health Services (San Antonio, TX)
- …other electronic modes of communication, such as web based, secure online chat , or video-based communications and secure video teleconference sponsored by the ... customer. Virtual PFC support may only be authorized by OSD FINRED Program office. + Manages duty to warn situations according to Department of Defense (DoD) protocol. + Communicates with leadership and participates in regular individual and group supervision,… more
- Lincoln Financial (Austin, TX)
- …through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the ... hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at ###@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious. **Additional Information** This… more
- AdventHealth (Burleson, TX)
- …frontline Representative is responsible for fielding and resolving inquiries via phone, chat , and other potential contact methods within the centralized SWR Network ... Access Center. Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with… more
- Ryder System (Georgetown, TX)
- …a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online ... questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers . Should you have any questions regarding… more
- Molina Healthcare (Fort Worth, TX)
- …across multiple states and/or products. To include, but not limited to, phone, chat , email, and off phone work supporting our Medicaid, Medicare and/or Marketplace ... business. * Conduct varies surveys related to health assessments and member/provider satisfaction. * Accurately document pertinent details related to Member or Provider inquiries. * Ability to work regularly scheduled shifts within our hours of operation,… more
- Encore (Coppell, TX)
- …Responsibilities** **_Customer Service_** + Manages customers' requests by phone, on-line chat , email, and other channels. + Utilizes EventNow (eCommerce platform) ... as a buying channel for Encore customers and assists with their online shopping experience. + Assist Encore venues with various customer needs, including EventNow support. + Adept in working a fast pace and changing environment. + Effectively uses Encore… more
- Hilton (Addison, TX)
- …out\-of\-the\-box and custom Amazon Connect phone panel for both Voice and Chat channels\. + Troubleshoot, iterate and migrate legacy applications into the ... Salesforce ecosystem\. **WHY YOU'LL BE A GREAT FIT** **You have these minimum qualifications:** + Five \(5\) years of professional work experience in Technology or related field + Three \(3\) years of work experience in Salesforce Service Cloud or LWC… more