- USAA (San Antonio, TX)
- …source permission models. + Knowledge of persistent messaging / social / chat technologies + Experience with intranet solutions including team sites, enterprise ... news, employee directory, communities, and targeted communications. + Experience with integrations between collaboration technologies and custom application development solutions that leverage capabilities within these technologies. + Knowledge of audio /… more
- Liberty Utilities (Tyler, TX)
- …and cost to serve-ensuring that customers are supported 365/24/7 across voice, chat , and digital channels. **Accountabilities** + Serve as the primary relationship ... owner for all third-party vendor partners supporting the contact center. + Establish and manage performance scorecards with clear SLAs, KPIs, and compliance standards aligned with regulatory requirements and internal expectations (ASA, FCR, CSAT, Quality,… more
- American Express (Austin, TX)
- …+ Rebuild and own monthly R&O, insights, and performance reporting across chat , phone, and emerging channels. + Partner closely with product and cross-functional ... stakeholders to deliver forecasting excellence and transparent, actionable insights **What You'll Do** + Lead monthly reporting and forecasting routines, ensuring the delivery of clear, actionable insights while partnering with treatment owners and product,… more
- Ryder System (Dallas, TX)
- …a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online ... questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers . Should you have any questions regarding… more
- Cognizant (Austin, TX)
- …Avaya, and GenAI agent assist. + Demonstrate clear communication, empathy, call/ chat etiquette, and de-escalation techniques in multi-channel support scenarios. + ... Collaborate with cross-functional teams to deliver professional, multi-channel customer support and production readiness. + Engage in continuous learning and apply best practices in service desk, cloud, and remote support operations. **Required Skills &… more
- Zoom (Austin, TX)
- …Leveraging LLMs and agentic frameworks to build highly automated conversational voice and chat agents for strategic customers. About the Team The Zoom Virtual Agent ... team is dedicated to building state-of-the-art conversational AI solutions that resolve customer issues quickly and efficiently. Play a critical role in developing metrics, intelligence, and evaluation systems that drive continuous improvement using advanced… more
- Magellan Health Services (Dallas, TX)
- …other electronic modes of communication, such as web based, secure online chat , or video-based communications and secure video teleconference sponsored by the ... customer. Virtual PFC support may only be authorized by OSD FINRED Program office. + Manages duty to warn situations according to Department of Defense (DoD) protocol. + Communicates with leadership and participates in regular individual and group supervision,… more
- ReSource Pro (Dallas, TX)
- …Receive and handle customer inquiries via inbound/outbound phone calls, email, and/or chat + Answer questions professionally and assists customers by completing a ... task or process for them + Provide exceptional customer service to customers + Deescalate frustrated customer situations + Find solutions to provide an exceptional customer experience What You Need to Be Successful + High School diploma or equivalent + MS… more
- Google (Austin, TX)
- …to protect users across its Workspace and UGC products such as Gmail, Drive, Classroom, Chat and Meet products that are used by billions of users each day. You will ... act as a advisor to product, engineering and enforcement teams about how and why our policies matter, and help resolve high-profile policy issues coming from the public, regulators, users, customers and internal stakeholders. *This role works with sensitive… more
- Nuveen Investments (Dallas, TX)
- …structures and offers financial planning advice via in person, phone and video chat to help clients accomplish their immediate and long-term financial goals. During ... your initial period of employment, you will receive training on TIAA's products and the role will be non-exempt - meaning you will be paid on an hourly basis and eligible for overtime pay. After the training period has concluded, the role will be exempt and… more