- Mass Markets (Dallas, TX)
- …calls in a courteous, timely, and professional manner - including email and live chat + Listen to customers, understand their needs, and resolve customer issues + ... Escalate customer issues to the appropriate staff and managerial for resolution as needed + Ensure first call resolution through problems solving and effective call handling + Follow the processes of the Client program and perform all tasks in a courteous and… more
- PenFed Credit Union (San Antonio, TX)
- …member experience in all member interactions. + Answer member inquiries via chat functionality and outbound calls. + Calmly research, resolve, and de-escalate member ... questions or issues. + Resolve problems that are within authority to resolve. Refer problems that are beyond authority to resolution team, along with recommendations for resolution. + Update member records and document member calls. + Act as a liaison between… more
- Mass Markets (Dallas, TX)
- …(1) year of experience in customer service, technical support, inside sales, back-office, chat , or administrative support in a contact center environment + State or ... Federal work experience COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over… more
- Capgemini (Irving, TX)
- …comfortable working remotely collaborating regularly with your peers through video and chat **The Value You Deliver** + Developing features for our web experiences ... using NestJS and Angular + Taking stories from idea to implementation including work estimation collaboration with our product team development testing code review and deployment + Actively collaborating with the other engineers on the squad through code… more
- Humana (Austin, TX)
- …virtual training platforms (Zoom, Teams, Kahoot,Lucidchart) effectively with polls, chat , breakout rooms, and interactive features while ensuring accessibility for ... all participants. + Model consultative sales behaviors and multi-carrier Medicare Advantageexpertisethroughout training delivery. **Content Enhancement & Collaboration** + Partner with Learning Design Professionals to review, refine, and enhance training… more
- Ryder System (Austin, TX)
- …a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online ... questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers . Should you have any questions regarding… more
- American Airlines (Dallas, TX)
- …+ Manage the team responding to customer feedback received by phone, email, chat , and social media + Serve as the executive escalation contact responsible for ... providing prompt internal feedback and customer responses, as well as driving process improvement + Support the implementation and improvement of service recovery processes, policies, and practices to enhance customer-centricity within the department + Guide… more
- Mass Markets (Killeen, TX)
- …Key Responsibilities: + Deliver exceptional customer experiences via phone, email, and chat + Resolve product and service-related questions with empathy and accuracy ... + Troubleshoot basic technical issues using internal tools and resources + Maintain detailed records of customer interactions and service outcomes + Collaborate across departments to ensure timely issue resolution + Uphold client-specific protocols and… more
- Public Storage (Plano, TX)
- …configured AI providers (eg, Azure AI/OpenAI) to perform tasks such as chat completion, summarization, classification, and extraction + Advanced integration of Large ... Language Models, including prompt engineering, function calling, and embedding management. + Proficiency with vector databases (eg, Pinecone, Milvus) for RAG-based applications. + Knowledge of model selection, evaluation frameworks, cost optimization, and… more
- TEKsystems (Carrollton, TX)
- …external parties to facilitate smooth transactions. + Handle routine calls, emails, and chat inquiries. + Execute daily work queues and escalate issues as needed. + ... Provide assistance in escalated scenarios and mentor team members (Level II). + Perform other related duties as assigned. + Demonstrate behaviors aligned with organizational culture and values. Qualifications: + Associate's degree or equivalent work… more