- Amazon (Mountain View, CA)
- …and implementing at least 2 of the following contact center solutions: IVR, chat , custom reporting, quality management, agent desktop, or workforce management - ... - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive self-service… more
- Amazon (Mountain View, CA)
- …deployment skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or ... InContact, Salesforce, etc. - 1+ years designing and implementing NLP/NLU (IVR or chat ) solutions using at least one major conversational AI framework (eg, Rasa,… more
- PagerDuty (San Francisco, CA)
- …equitable world-all in a flexible, award-winning workplace. **Principal Product Manager, Chat Experience** PagerDuty is seeking a Principal Product Manager to lead ... Chat Experience across Slack and Microsoft Teams. In this...apps or integrations + Familiarity with AI or AI Agent technologies, including generative or assistive use cases +… more
- Brink's (Sacramento, CA)
- …opportunity to participate and grow. Job Description Job Description: As the Agent , Customer Success under the general guidance of the Supervisor, Customer Success ... and upholding the company's customer care commitment and policies. The Call Center Agent is primarily responsible for assisting customers via telephone, email and … more
- Coinbase (Sacramento, CA)
- …support to millions of users globally. We are responsible for managing the agent experience across chat , phone, email, and social channels, empowering customer ... and own platforms that prioritize the customer-first approach while driving agent productivity and maximizing automation. Our team thrives on innovation, creating… more
- eightfold.ai (Santa Clara, CA)
- …AI agents and agentic systems. + Architect and implement complex multi- agent systems, including planning, decision-making, and execution capabilities. + Develop and ... language models (LLMs) and other state-of-the-art AI techniques to enhance agent autonomy and intelligence. + Build robust, scalable, and reliable infrastructure… more
- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- …EST** Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services focused on customer ... issues. + Supports inbound calling, outbound calling, email, web chat and outreach to customer to assist in resolving...case. All cases shall be logged in a web-based agent desktop application. + Performs manual linking and unlinking… more
- Sharecare (Sacramento, CA)
- …or disease conditions. The Certified Health Coach looks to be a positive change agent in helping members alter behaviors that lead to better health and reduction / ... with members and to communicate directly with them via chat + Attention to detail when documenting interactions with...Psychology, Nutrition, Exercise Science, etc.) + Experience with using chat to deliver coaching sessions a plus + Experience… more
- Amazon (Palo Alto, CA)
- …built using LLMs and tools such as auction simulations, ML and optimization algorithms. This agent will be part of a larger agentic framework, working with chat ... and non- chat experiences across the ad console, scaling to natural language queries as well as proactively delivering guidance based on deep understanding of the advertiser. To execute this vision, we work closely with stakeholders on Ad Console, and… more
- Ryder System (Sacramento, CA)
- …privacy standards within the ServiceNow HRSD environment + Develop or maintain Virtual Agent topics based on business needs + Conduct thorough testing in development ... Experience with developing in ServiceNow (eg service catalogs, Virtual Agent , Flow Designer) is required. + Experience with integrations...and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or… more
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