- Under Armour, Inc. (Sacramento, CA)
- …Levels and allocation is achieving balance across operations and channels * Monitor agent behaviors to optimize efficiency * Support the Operations team in technical ... and upkeep systems * Partner with IT to troubleshoot agent system issues to ensure business continuity * Support...aligned with volume across multiple channels of communication: phone, chat , SMS, and Web to case, as needed **Qualifications**… more
- Insight Global (San Jose, CA)
- …ChromaDB -Experience using Fine-tuning techniques and tools including LoRA, QLoRA, DeepSpeed- Chat / TRL, OpenAI Fine-Tuning API, MosaicML Platform -Experience using ... LLM Agent frameworks such as LangChain Agents, AutoGPT, Microsoft AutoGen, HuggingGPT, CrewAI -Experience using optimization tools such as Quantization,… more
- Carrington (Anaheim, CA)
- …optimal performance is reached and sustained. Create and maintain daily system and agent productivity reports. Work with business units to create a high performance ... to all applicants: Carrington does not do interviews or make offers via text or chat .** \#LI-SY1 Carrington is an equal opportunity employer. It is the policy of the… more
- Amazon (Santa Clara, CA)
- …expertise in AI-assistants focusing on conversational- retrieval augmented generation (RAG), agent orchestration, multi-modal and multi-lingual chat agents, etc. ... You will be joining a team of applied scientists developing robust and scalable machine learning solutions for enterprise conversational assistants. You will interact in a cross-functional capacity with product and engineering leaders, as well as with our… more
- Vylla Title (Anaheim, CA)
- …LLC is part of The Carrington Companies. We are a full service title agent committed to providing the highest level of service. Our national footprint and ... Vylla does not do interviews or make offers via text or chat .** **\#Carrington** **\#LI-GV1** Same Posting Description for Internal and External Candidates… more
- Kyndryl (Sacramento, CA)
- …AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive outreach). + Design omnichannel orchestration ... strategies (voice, chat , SMS, app) and workflow-driven architectures. + Deliver measurable outcomes such as improved first-call resolution, reduced handle time, and… more
- Revelyst (Irvine, CA)
- …Sales Representatives and Fox Authorized Wholesale Dealers. As a level II support agent , you will also provide support to Fox E-Commerce consumers when called into ... **Principal Duties and Responsibilities:** + Support inbound calls, email, and chat from Sales Representatives and Customers; self-manage schedule and coordinate… more
- Sunrun (CA)
- …Connect contact flows, Lex bot integrations, and routing logic for voice and chat interactions. + Lead and support the integration of Amazon Connect with Salesforce ... CTI integration and softphone customization + Live call transcription and real-time agent assistance + Proficiency with AWS services: Lambda, API Gateway, DynamoDB,… more
- Lincoln Financial (Sacramento, CA)
- …administration and reconciliation of multiple (employee, director, and agent ) non-qualified deferred compensation plans, including enrollments, deferrals, ... through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the… more