- PagerDuty (Boston, MA)
- …equitable world-all in a flexible, award-winning workplace. **Principal Product Manager, Chat Experience** PagerDuty is seeking a Principal Product Manager to lead ... Chat Experience across Slack and Microsoft Teams. In this...apps or integrations + Familiarity with AI or AI Agent technologies, including generative or assistive use cases +… more
- Coinbase (Boston, MA)
- …support to millions of users globally. We are responsible for managing the agent experience across chat , phone, email, and social channels, empowering customer ... and own platforms that prioritize the customer-first approach while driving agent productivity and maximizing automation. Our team thrives on innovation, creating… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …accessible via internet website, toll free telephone, secure real-time text/video chat , email, or postal mail and include non-medical counseling; financial ... brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Completes activities… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …EST** Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services focused on customer ... issues. + Supports inbound calling, outbound calling, email, web chat and outreach to customer to assist in resolving...case. All cases shall be logged in a web-based agent desktop application. + Performs manual linking and unlinking… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- Responsible for intermediate level inbound call, outbound call, email and web chat services, as well as back-office services. Applies skills and experience to show a ... as applicable, to record each phone, email, or web chat communication with a customer. + Support Services shall...processing and program guidelines published by Customer. + Live agent support via camera guiding enrollee through workflow +… more
- Ryder System (Boston, MA)
- …privacy standards within the ServiceNow HRSD environment + Develop or maintain Virtual Agent topics based on business needs + Conduct thorough testing in development ... Experience with developing in ServiceNow (eg service catalogs, Virtual Agent , Flow Designer) is required. + Experience with integrations...and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or… more
- Under Armour, Inc. (Boston, MA)
- …Levels and allocation is achieving balance across operations and channels * Monitor agent behaviors to optimize efficiency * Support the Operations team in technical ... and upkeep systems * Partner with IT to troubleshoot agent system issues to ensure business continuity * Support...aligned with volume across multiple channels of communication: phone, chat , SMS, and Web to case, as needed **Qualifications**… more
- Vylla Title (Boston, MA)
- …LLC is part of The Carrington Companies. We are a full service title agent committed to providing the highest level of service. Our national footprint and ... Vylla does not do interviews or make offers via text or chat .** **\#Carrington** **\#LI-GV1** Same Posting Description for Internal and External Candidates… more
- Teleperformance USA (MA)
- …go.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** ... to varying questions, issues, and concerns.** + **Connect with customers via phone/email/ chat /and or social media to resolve their questions or concerns** + **Calmly… more
- Eastern Bank (Dedham, MA)
- …sales activities, etc. + Must have the ability to quickly adapt and be a change agent . + Must be able to quickly learn all details about the products and services ... still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU. more