- Eastern Bank (Dedham, MA)
- …sales activities, etc. + Must have the ability to quickly adapt and be a change agent . + Must be able to quickly learn all details about the products and services ... still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU. more
- Bright Horizons (Newton, MA)
- …accuracy of results, and/or completeness of data. + Act as a change agent to help ensure that assumptions, development and implementation of new systems/processes ... received in the Tier 2 ticket queue or via incoming support calls, chat sessions and emails. + Follow defined processes for support requests including documentation,… more
- Kyndryl (Boston, MA)
- …AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive outreach). + Design omnichannel orchestration ... strategies (voice, chat , SMS, app) and workflow-driven architectures. + Deliver measurable outcomes such as improved first-call resolution, reduced handle time, and… more
- Teleperformance USA (MA)
- …go.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** ... to varying questions, issues, and concerns.** + **Connect with customers via phone/email/ chat /and or social media to resolve their questions or concerns** + **Calmly… more
- Teleperformance USA (MA)
- …go.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** ... to varying questions, issues, and concerns.** + **Connect with customers via phone/email/ chat /and or social media to resolve their questions or concerns** + **Calmly… more
- Lincoln Financial (Boston, MA)
- …administration and reconciliation of multiple (employee, director, and agent ) non-qualified deferred compensation plans, including enrollments, deferrals, ... through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the… more
- Commonwealth Care Alliance (Boston, MA)
- …communicates the value of CIC programs to the member/patient/health care agent . o Accurately documents call attempts and scheduling information o Understands ... Office Suite * Willing to learn and utilize telehealth technologies (video, chat , etc.) to support CCA members and enable successful telehealth appointments, when… more