• Delivery Consultant - Connect and Lex, Amazon…

    Amazon (New York, NY)
    …deployment skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or ... InContact, Salesforce, etc. - 1+ years designing and implementing NLP/NLU (IVR or chat ) solutions using at least one major conversational AI framework (eg, Rasa,… more
    Amazon (09/03/25)
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  • Delivery Consultant - Connect and Lex, Amazon…

    Amazon (New York, NY)
    …deployment skills - Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or ... InContact, Salesforce, etc. - 1+ years designing and implementing NLP/NLU (IVR or chat ) solutions using at least one major conversational AI framework (eg, Rasa,… more
    Amazon (08/15/25)
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  • Principal Product Manager - Chat Experience

    PagerDuty (Albany, NY)
    …equitable world-all in a flexible, award-winning workplace. **Principal Product Manager, Chat Experience** PagerDuty is seeking a Principal Product Manager to lead ... Chat Experience across Slack and Microsoft Teams. In this...apps or integrations + Familiarity with AI or AI Agent technologies, including generative or assistive use cases +… more
    PagerDuty (07/30/25)
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  • Call Agent , Bureau of Customer Support

    City of New York (New York, NY)
    …health literature and education materials. The Call Center is seeking to hire a Call Agent . The Call Agent will be responsible for providing customer service by ... certificates in person, online or via mail. The Call Agent will also guide customers on how to check...will communicate effectively on the telephone and through live chat to handle calls from different workgroups such as… more
    City of New York (08/13/25)
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  • Operations Support Agent

    iPostal1 (Montebello, NY)
    …cutting edge leader in the digital mailbox industry. Full Time Operations Support Agent Montebello, New York We're iPostal1 and we're in growth mode! This is ... Service professionals to support that growth in all locations. The Operations Support Agent will serve as a subject matter expert in specialized services within the… more
    iPostal1 (09/23/25)
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  • Call Agent

    City of New York (New York, NY)
    …and education materials. Position Summary: The Customer Information Representative- Call Agent will communicate effectively on the telephone and through live ... chat to handle calls from different workgroups such as Dog License, Vital Records, Health Academy, Accela, STD results line, Provider Access Line (PAL), Literature… more
    City of New York (09/05/25)
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  • At Your Service Agent - Seasonal

    Marriott (New York, NY)
    …process all guest requests, questions, or concerns via telephone, email, chat , and mobile communication devices. Operate telephone switchboard, process guest ... requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (eg, Bellperson,… more
    Marriott (09/10/25)
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  • Software Engineer

    Coinbase (Albany, NY)
    …support to millions of users globally. We are responsible for managing the agent experience across chat , phone, email, and social channels, empowering customer ... and own platforms that prioritize the customer-first approach while driving agent productivity and maximizing automation. Our team thrives on innovation, creating… more
    Coinbase (08/09/25)
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  • Genesys Senior Developer / Functional Consultant

    Capgemini (New York, NY)
    …Workday, and CRM Dynamics. + Deliver customer interaction solutions across IVR, Web, Messaging/ Chat , SMS, Social Media, and Genesys Agent Copilot. + Utilize ... **Key Responsibilities:** + Design and implement Voice and Non-Voice applications including Chat , SMS, Email, and Bots using Genesys Cloud CX Architect. + Develop… more
    Capgemini (09/17/25)
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  • Customer Care Advocate IA

    Excellus BlueCross BlueShield (Dewitt, NY)
    …(CC) Advocate resolves customer inquiries via telephone, walk in, mail, fax, web chat , off-phone work, and email concerning, but not limited to, contract benefits, ... requirements: + Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9...channels including, but not limited to, voicemail, email, web chat , outbound calls, membership growth, retention, etc. + Takes… more
    Excellus BlueCross BlueShield (08/20/25)
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