- JPMorgan Chase (New York, NY)
- …and user insights. As a Conversation Design Lead on the Chase Voice (IVR) and Chat Conversation Design team, you will play a critical role in promoting AI innovation ... the design of our virtual assistant for both text ( chat ) and voice (IVR) interactions, which will serve as...escalation paths, and error handling for both self-service and agent -assisted scenarios. + Develop audio and text prompts and… more
- Cardinal Health (Albany, NY)
- …with various ServiceNow applications such as: ITSM, ITAM, SPM, Service Catalog, SecOps and Agent Chat + Bachelor's degree in related field, or equivalent work ... experience, preferred + ServiceNow certifications (CSA, CIS-ITSM) is a plus. + ITIL v3/V4 Foundation certification. + Experience implementing systems using Agile methodology. + Skilled in facilitating large group meetings and mediating conflicting requirements… more
- Oracle (Albany, NY)
- …enterprises get work done. One of our flagship initiatives is the new Oracle Chat Experience - an intelligent, multi- agent system designed to help professionals ... **Responsibilities** + Develop and enhance core components of Oracle Chat , focusing on scalability, reliability, and performance. + Implement APIs,… more
- iPostal1 (Montebello, NY)
- …cutting edge leader in the digital mailbox industry. Full Time Operations Support Agent Montebello, New York We're iPostal1 and we're in growth mode! This is ... Service professionals to support that growth in all locations. The Operations Support Agent will serve as a subject matter expert in specialized services within the… more
- Capgemini (New York, NY)
- Product Owner ( Agent Experience) Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be ... NLP or rules based flows * Lead conversion strategy from legacy IVR and chat experiences to AI driven conversations * Drive prioritization of intents, journeys, and… more
- City of New York (New York, NY)
- …health literature and education materials. The Call Center is seeking to hire a Call Agent . DUTIES WILL INCLUDE BUT NOT BE LIMITED TO: The Call Agent will ... communicate effectively on the telephone and through live chat to handle calls from different workgroups such as...funeral procedures and other matters that require the Call Agent to transfer or direct accordingly to the appropriate… more
- BankOnBuffalo (Clarence Center, NY)
- …Multi-Experience Agent Clarence Center, NY (http://maps.google.com/maps?q=9470+Clarence+Center+Road+Clarence+Center+NY+USA+14032) * Multi-Experience Job ... Type Full-time Description A MX Agent is responsible for providing exceptional customer service and...to clients by means of interactive ATMs, calls, live chat , email, and digital banking messages. They address all… more
- Capital One (Albany, NY)
- Senior Associate, Product Management: Velocity Black Agent Tools Product Management at Capital One is a booming, vibrant craft that requires reimagining the status ... concierge, reimagined for the digital age. By harnessing 24/7 chat , AI, and mobile payments, we help our customers...will have the opportunity to work on our internal agent -facing products that enable us to provide excellent service… more
- Coinbase (Albany, NY)
- …support to millions of users globally. We are responsible for managing the agent experience across chat , phone, email, and social channels, empowering customer ... and own platforms that prioritize the customer-first approach while driving agent productivity and maximizing automation. Our team thrives on innovation, creating… more
- JPMorgan Chase (New York, NY)
- …our products and services-including the design and development of Conversational AI chat tools for Operations Teams. Leveraging your deep knowledge of design, ... user needs across multiple product areas. + Lead the design of AI-powered chat tools and natural language interfaces for Operations Teams, focusing on intuitive,… more