• Senior Employment Security Clerk- Albany (NY…

    New York State Civil Service (Albany, NY)
    …through a variety of communication channels including telephone, e-mail, and web chat , regarding agency services and programs. You would log inquiries and keep ... customer issues and/or problems.Qualifying Experience may include call center agent , customer service representative, sales representative providing information, bank… more
    New York State Civil Service (10/04/25)
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  • Remote Dialer Operations Analyst II

    Carrington (Albany, NY)
    …optimal performance is reached and sustained. Create and maintain daily system and agent productivity reports. Work with business units to create a high performance ... to all applicants: Carrington does not do interviews or make offers via text or chat .** \#LI-SY1 Carrington is an equal opportunity employer. It is the policy of the… more
    Carrington (08/20/25)
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  • Director, Consult Partner - Contact Center…

    Kyndryl (Albany, NY)
    …AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive outreach). + Design omnichannel orchestration ... strategies (voice, chat , SMS, app) and workflow-driven architectures. + Deliver measurable outcomes such as improved first-call resolution, reduced handle time, and… more
    Kyndryl (07/29/25)
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