- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- Responsible for basic inbound call, outbound call, web chat , and paper services, as well as back-office services. Perform services focused on customer satisfaction ... behalf of customer. + Supports inbound calling, outbound calling, web chat and paper mail applications/inquiries. + Assists customers with processing, identifying,… more
- Bank of America (Addison, TX)
- …of Microsoft and Azure AI/LMs services, including Copilot Studio, Copilot Chat , M365 Copilot, MS Defender, MS Purview, Enterprise Data Protection, Azure ... including responsible use of AI/LMs. + Expert in Copilot Studio, including agent onboarding and compliance, supervision, security controls. + Expert in Copilot … more
- Brookfield Properties (Katy, TX)
- …+ Guide the Welcome Center guest experience in person and online in Drift, a live- chat feature on elyson.com, to ensure the consumers' wants and needs are met or ... taking photographs, cleanup, etc. + Support the real estate agent outreach program by contacting agents to inform them...contacting agents to inform them about Elyson and our agent program. Assist and participate in agent … more
- Wells Fargo (Irving, TX)
- **About this role:** Wells Fargo is seeking a highly skilled, customer-focused Service Desk Agent to provide front-line phone and chat IT support for the Wealth ... Excellence:** o Serve as the initial contact for IT issues via phone, chat , other channels or ticketing system. o Provide prompt, professional, and empathetic… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- Responsible for intermediate level inbound call, outbound call, email and web chat services, as well as back-office services. Applies skills and experience to show a ... as applicable, to record each phone, email, or web chat communication with a customer. + Support Services shall...processing and program guidelines published by Customer. + Live agent support via camera guiding enrollee through workflow +… more
- Intuit (Plano, TX)
- …In addition, experience in leading inbound & outbound sales motions across Phone, Chat & Campaigns to accelerate operational efficiencies will be critical. You will ... and scaling multi-channel sales motions** (inbound & outbound) across phone, chat , and digital campaigns. + **Strong business acumen and financial literacy,**… more
- Ryder System (Austin, TX)
- …privacy standards within the ServiceNow HRSD environment + Develop or maintain Virtual Agent topics based on business needs + Conduct thorough testing in development ... Experience with developing in ServiceNow (eg service catalogs, Virtual Agent , Flow Designer) is required. + Experience with integrations...and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or… more
- Under Armour, Inc. (Austin, TX)
- …Levels and allocation is achieving balance across operations and channels * Monitor agent behaviors to optimize efficiency * Support the Operations team in technical ... and upkeep systems * Partner with IT to troubleshoot agent system issues to ensure business continuity * Support...aligned with volume across multiple channels of communication: phone, chat , SMS, and Web to case, as needed **Qualifications**… more
- Teleperformance USA (TX)
- …go.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** ... to varying questions, issues, and concerns.** + **Connect with customers via phone/email/ chat /and or social media to resolve their questions or concerns** + **Calmly… more
- Teleperformance USA (Brownsville, TX)
- …go.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** ... to varying questions, issues, and concerns.** + **Answering inbound telephone calls, chat , email & reviews in a skills-based environment where transactions range… more