- Mass Markets (Killeen, TX)
- …expanding, industry-leading organization. We're looking forenthusiastic and service-driven Customer Support Agent to join our team! In this role, you'll engage with ... 1+ year of experience incustomer service, tech support, inside sales, back-office, chat , or administrative supportin a contact center environment + Priorstate or… more
- Mass Markets (Killeen, TX)
- …year of experience in customer service, technical support, inside sales, back-office, chat , or administrative support + Experience working on state or federal ... programs COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting… more
- Mass Markets (Killeen, TX)
- …Key Responsibilities: + Deliver exceptional customer experiences via phone, email, and chat + Resolve product and service-related questions with empathy and accuracy ... + Troubleshoot basic technical issues using internal tools and resources + Maintain detailed records of customer interactions and service outcomes + Collaborate across departments to ensure timely issue resolution + Uphold client-specific protocols and… more
- Mass Markets (Killeen, TX)
- …year of experience in customer service, technical support, inside sales, back-office, chat , or administrative roles + Experience in a contact center or ... government-related work COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over… more
- Public Storage (Plano, TX)
- …Analyst to support our digital transformation initiative across voice and chat channels. This pivotal role translates stakeholder requirements into intelligent, ... customer journeys that leverage autonomous AI agents across voice and chat channels **Conversation Design & Prompt Engineering:** Design and architect natural,… more
- Public Consulting Group (Austin, TX)
- …To learn more, visit www.publicconsultinggroup.com . This role serves as a support desk agent who can manage requests in a fast-paced environment. The agent will ... requests from end users via a variety of intakes including live chat . + Record variations in observed software functionality compared against documented… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services focused on customer ... issues. + Supports inbound calling, outbound calling, email, web chat and outreach to customer to assist in resolving...case. All cases shall be logged in a web-based agent desktop application. + Performs manual linking and unlinking… more
- H&R Block (Iowa Park, TX)
- …Bachelor's degree in accounting or related field + CPA or Enrolled Agent certification + Experience completing complex returns (individual, trust, partnership) + 5+ ... to face and through virtual tools - video, phone, chat , email + Prepare complete and accurate tax returns...Comfort working with virtual tools - video, phone and chat + Ability to effectively communicate in person, via… more
- H&R Block (Elgin, TX)
- …Bachelor's degree in accounting or related field + CPA or Enrolled Agent certification + Experience completing complex returns (individual, trust, partnership) + 5+ ... to face and through virtual tools - video, phone, chat , email + Prepare complete and accurate tax returns...Comfort working with virtual tools - video, phone and chat + Ability to effectively communicate in person, via… more
- H&R Block (Houston, TX)
- …successful. It would be even better if you also had + CPA or Enrolled Agent certification + Experience completing complex tax returns + 5+ years of experience in ... yourself online tax clients through virtual tools (ie, video conferencing, phone, chat , email) + Generate business growth, increase client retention, and offer… more