- H&R Block (Houston, TX)
- …successful. It would be even better if you also had + CPA or Enrolled Agent certification + Experience completing complex tax returns + 5+ years of experience in ... yourself online tax clients through virtual tools (ie, video conferencing, phone, chat , email) + Generate business growth, increase client retention, and offer… more
- H&R Block (Houston, TX)
- …It would be even better if you also had + CPA or Enrolled Agent certification + Experience completing business tax returns + Experience conducting virtual tax ... interviews face to face and through virtual tools (video conferencing, phone, chat , email) + Generate business growth, increase client retention, and offer… more
- Coinbase (Austin, TX)
- …and automation capabilities , as well as applications that enable customers to chat , email, or call our support lines accessible through our Help Center ... * Lead multiple engineering teams building customer-facing tools that power our chat , email, and voice support channels. Collaborate with Product Managers to define… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …accessible via internet website, toll free telephone, secure real-time text/video chat , email, or postal mail and include non-medical counseling; financial ... brainstorming sessions to improve call system, communications processes, customer satisfaction, agent processes and agent effectiveness. + Completes activities… more
- Public Storage (Plano, TX)
- …is pivotal in driving innovation, scalability, and operational excellence across voice, chat , IVR, WFM, analytics, CRM, and AI/ML platforms. As a cross-functional ... data flows, and telephony infrastructure to enhance customer experience and agent productivity. Validating end-to-end agentic systems to ensure they meet… more
- Oracle (Austin, TX)
- …proactive and reactive intelligence through responsible, adaptive, and intuitive agent -driven experiences. You'll bridge advanced research and practical product ... in reliability, safety, and interpretability. Define and oversee processes for agent validation, user feedback, and continuous iteration to ensure high-impact,… more
- Capital One (Austin, TX)
- …so, Velocity Black harnesses the power of expert agents with 24/7 chat support, artificial intelligence, exclusive inventory, and inspiring content and interfaces to ... helping to support our tech and product partners in launching exciting new AI agent assist tools, ML personalization models, and more! Our mission is to enhance our… more
- Oracle (Austin, TX)
- …LangGraph or similar) + Familiarity with MCP (Model Context Protocol), A2A ( Agent -to- Agent protocol) and prompt engineering + Familiarity with front end ... UX for AI assistants ( chat UIs, dashboards) + Must have experience with public cloud platforms (AWS, Azure, GCP, OCI) and cloud-related technologies. + Ability to… more
- Coinbase (Austin, TX)
- …support experiences, as well as user journeys that connect customers to chat , email, or voice support lines accessible through our Help Center ... You'll report to a product leader who leads all Customer Experience ( Agent and Customer-facing) tooling and you will collaborate closely with Engineering, Data… more
- Teleperformance USA (TX)
- …go.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** ... to varying questions, issues, and concerns.** + **Connect with customers via phone/email/ chat /and or social media to resolve their questions or concerns** + **Calmly… more