- Coinbase (Austin, TX)
- …support experiences, as well as user journeys that connect customers to chat , email, or voice support lines accessible through our Help Center ... You'll report to a product leader who leads all Customer Experience ( Agent and Customer-facing) tooling and you will collaborate closely with Engineering, Data… more
- Teleperformance USA (TX)
- …go.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** ... to varying questions, issues, and concerns.** + **Connect with customers via phone/email/ chat /and or social media to resolve their questions or concerns** + **Calmly… more
- ADP (El Paso, TX)
- …all business and appropriate type of contacts (inbound/outbound calls, faxes, emails, chat ). + Ensures that the exception entries are accurate and consistent, ... the production of performance management data, scorecards, dashboards. + Develops optimal agent schedules at multiple sites to meet call center established goals. +… more
- Teleperformance USA (Brownsville, TX)
- …go.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** ... to varying questions, issues, and concerns.** + **Connect with customers via phone/email/ chat /and or social media to resolve their questions or concerns** + **Calmly… more
- Teleperformance USA (Brownsville, TX)
- …go.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** ... to varying questions, issues, and concerns.** + **Answering inbound telephone calls, chat , email & reviews in a skills-based environment where transactions range… more
- Teleperformance USA (Mcallen, TX)
- …go.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** ... to varying questions, issues, and concerns.** + **Connect with customers via phone/email/ chat /and or social media to address their questions and/or concerns.** +… more
- Teleperformance USA (TX)
- …go.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** ... to varying questions, issues, and concerns.** + **Connect with customers via phone/email/ chat /and or social media to resolve their questions or concerns** + **Calmly… more
- Kyndryl (Austin, TX)
- …AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive outreach). + Design omnichannel orchestration ... strategies (voice, chat , SMS, app) and workflow-driven architectures. + Deliver measurable outcomes such as improved first-call resolution, reduced handle time, and… more
- Amazon (Austin, TX)
- …experience services that deliver personalized service across all channels (voice, email, chat , IVR) utilizing flexible access to data and applications to deliver ... exceptional customer and agent experiences. Amazon Connect is AI CCaaS (Omni-Channel, IVR, Analytics, Cases, Tasks, Customer Data Profiles, and more). As the Sr… more
- Mass Markets (Killeen, TX)
- …enhance the client experience. + Support clients via video, phone, and chat , delivering professional, friendly, and reassuring service. + Ensure all work complies ... a related field preferred. + Active, unrestricted credential: EA (Enrolled Agent ), CPA (Certified Public Accountant), or other recognized Tax Preparer credentials.… more