- Banfield Pet Hospital (Folsom, CA)
- …High School diploma/GED is required. + Minimum of one year of relevant customer service and/or call center experience is required. + Excellent communication ... The Client Service Coordinator's primary role is to provide clients...of incoming client requests via telephone, email, and web chat . + Other job duties as assigned. Special Working… more
- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- …the first line of support for our customers. The ideal candidate possesses outstanding customer service , technical aptitude, and a desire to "own" customer ... incidents and requests to resolution. The Full Time Service Desk Analyst provides customer support, ...through analysis and problem solving 100% over the phone, chat , and remote support in a high-volume call center… more
- Amazon (Mountain View, CA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise...- 3+ years designing and implementing NLP/NLU (IVR or chat ) solutions using at least one major conversational AI… more
- Cognizant (Sacramento, CA)
- … outages or degradation, and conduct mock failover exercises. . - Ensure appropriate service quotas for chat and other digital channels. . - Conduct load ... the technical planning and implementation of Amazon Connect for customer cloud transformations. . - Develop and maintain technical...to test readiness Service Quotas: Ensure appropriate service quotas for chat and other digital… more
- Microsoft Corporation (Mountain View, CA)
- Microsoft Teams is the new chat -based application in Office 365. It's a hub for teamwork, giving teams instant access to everything they need right in Office 365. ... versions of the product. These are the foundation for chat , channel, meetings, calendar, and other experiences across Teams...Presence team we are continuously evolving both client and service APIs and micro-services that operate at high scale.… more
- Amazon (Palo Alto, CA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... be part of a larger agentic framework, working with chat and non- chat experiences across the ad...candidate should be able to create and articulate a customer -centric science vision, show willingness to continuously learn about… more
- CVS Health (Sacramento, CA)
- …will be research/referral oriented, some calls may be more administrative or customer service oriented. + Additional responsibilities assigned based on business ... assesses resource needs, proposes options and research/screens potential community service providers to meet the assessed needs. + Provides...need, including staffing an online chat platform. **Required Qualifications** + 1+ year(s) of… more
- Silicon Valley Power (Santa Clara, CA)
- …Clara and its customers. Being competitive in the marketplace with a continuous focus on customer service , SVP can provide economic value to the City of Santa ... It is the mission of Silicon Valley Power to be a progressive, service -oriented utility, offering reliable, competitively priced services for the benefit of Santa… more
- Robert Half The Creative Group (El Segundo, CA)
- …partnering with leadership to resolve issues effectively. Requirements 6+ years in customer experience, customer service , or operations, preferably within ... service -driven leader to oversee and enhance our customer experience and loyalty operations for a portfolio of...brand voice and service excellence across all service channels (phone, chat , email, social, SMS).… more
- Ryder System (San Francisco, CA)
- …(preferred) + Demonstrated success to a safe work environment, quality execution, and customer service as evidenced by previous experience and performance track ... customer requirements.Collaborate with Sales Team to develop the service requirement section of the Customer Care...and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or… more