- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …the first line of support for our customers. The ideal candidate possesses outstanding customer service , technical aptitude, and a desire to "own" customer ... incidents and requests to resolution. The Full Time Service Desk Analyst provides customer support, ...through analysis and problem solving 100% over the phone, chat , and remote support in a high-volume call center… more
- Percepta (Melbourne, FL)
- …degree or 2 years college coursework completed preferred. + 1-2 years' customer service experience, preferably in a contact center operations environment. ... a Typical Day, You'll** + Maneuver effortlessly through various digital communication channels ( chat , email, and) to provide the customer with prompt, courteous… more
- Percepta (Melbourne, FL)
- …concerning possible problems or areas of improvement + Strive to achieve white-glove customer service with each consumer (white-glove is defined as providing or ... **Description** At Percepta, we bring first-class service across each market we support. As a...you'll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being… more
- TTEC (Tallahassee, FL)
- …and external survey results. + Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service ... of results. + Facilitate periodic calibration sessions with the Customer Service department and all other areas...can be confident in providing the highest level of service possible whether through voice, chat or… more
- TTEC (St. Petersburg, FL)
- …at end of shift **What You Bring to the Role** + Your pleasant and customer service -oriented manner + High school diploma or equivalent + Current valid Florida ... you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment...expert in your field, so you can provide exceptional service whether through voice, chat or email… more
- AON (FL)
- …paced environment with minimal instruction and a high degree of accuracy + Experience in Customer Service and/or sales experience in person and over the phone + ... to December + Ability to manage replies in a chat workflow responding to inquiries with speed and accuracy...Preferred Experience: + 1 + years of experience in Customer Service and/or sales experience in person… more
- Bank of America (Jacksonville, FL)
- …* Leadership capabilities. **Skills Used in this Role:** * Establishing Trust * Customer Service * Overcoming Objections * Consulting * Risk Management * ... where the representative is expected to take several inbound service calls daily to solve for financial needs. Key...products, trading in self-directed accounts, and maintaining knowledge on chat functionality and a wide variety of products. This… more
- TTEC (Tallahassee, FL)
- …in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you ... mind? In this role, you'll work to resolve the customer 's issues before escalating to the next level. Whether...and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional… more
- Cognizant (Tallahassee, FL)
- … outages or degradation, and conduct mock failover exercises. . - Ensure appropriate service quotas for chat and other digital channels. . - Conduct load ... the technical planning and implementation of Amazon Connect for customer cloud transformations. . - Develop and maintain technical...to test readiness Service Quotas: Ensure appropriate service quotas for chat and other digital… more
- University of Miami (Coral Gables, FL)
- …and support + Commitment and demonstrated excellence to providing the highest level of customer service to achieve student success + Commitment to a flexible ... 1-3 years of professional work experience, preferably in higher education or in a customer service environment + Exceptional customer service experience… more