- TTEC (Harrisburg, PA)
- …and external survey results. + Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service ... of results. + Facilitate periodic calibration sessions with the Customer Service department and all other areas...can be confident in providing the highest level of service possible whether through voice, chat or… more
- PSKW LLC dba ConnectiveRx LLC (Pittsburgh, PA)
- …together under one roof. We bring together diverse voices-engineers, pharmacists, customer service veterans, developers, program strategists and more-all with ... of inbound phone calls, issue ticket management, and live chat . Team members will work interactively with patients and...field preferred. + Minimum of 1 year experience in customer service , insurance verification, or related area… more
- TTEC (Harrisburg, PA)
- …in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you ... mind? In this role, you'll work to resolve the customer 's issues before escalating to the next level. Whether...and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional… more
- Cognizant (Harrisburg, PA)
- … outages or degradation, and conduct mock failover exercises. . - Ensure appropriate service quotas for chat and other digital channels. . - Conduct load ... the technical planning and implementation of Amazon Connect for customer cloud transformations. . - Develop and maintain technical...to test readiness Service Quotas: Ensure appropriate service quotas for chat and other digital… more
- CVS Health (Harrisburg, PA)
- …will be research/referral oriented, some calls may be more administrative or customer service oriented. + Additional responsibilities assigned based on business ... assesses resource needs, proposes options and research/screens potential community service providers to meet the assessed needs. + Provides...need, including staffing an online chat platform. **Required Qualifications** + 1+ year(s) of… more
- Ryder System (Mechanicsburg, PA)
- …of one or more locations. Roles including Operations Managers, Technicians-In-Charge, and/or Customer Service Coordinators, as well as Technicians, Service ... include the Operations Manager, Operations Supervisors, Technicians In Charge and Customer Service Coordinators.Responsible for Performance Management of all… more
- Penn Medicine (Philadelphia, PA)
- …and procedures to all necessary internal department teams. _Responsibilities:_ + Delivers customer service to IS clients seamlessly across system boundaries + ... changes follow change management procedures and protocols. _Responsibilities:_ + Delivers customer service to IS clients seamlessly across system boundaries… more
- PNC (Pittsburgh, PA)
- …support (laptop/desktop), Printer Installation, Software Support Center Ticketing and Customer Requests Working with networks/routers Wireless access support Mobile ... that can be serviced remotely . - Immediate technical service using warm transfers for clients who cannot log...productivity. - Respond to requests for technical assistance via chat and/or web tickets - Remain current with support… more
- Kyndryl (Harrisburg, PA)
- …cloud-based CCaaS adoption and AI/ML integration. + Collaborate with clients to redesign customer journeys and improve service delivery across all touchpoints. + ... across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer … more
- Ryder System (Philadelphia, PA)
- …techniques + CUSTOMER RETENTION:Maintain a contact with the customers through multiple customer visits and phone calls. Ensure quality service is provided by ... + SALES:Develop leads through cold calls, telephone solicitation and customer visits. Through the use of product knowledge, assess...and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or… more