- TTEC (Austin, TX)
- …in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you ... mind? In this role, you'll work to resolve the customer 's issues before escalating to the next level. Whether...and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional… more
- Cognizant (Austin, TX)
- … outages or degradation, and conduct mock failover exercises. . - Ensure appropriate service quotas for chat and other digital channels. . - Conduct load ... the technical planning and implementation of Amazon Connect for customer cloud transformations. . - Develop and maintain technical...to test readiness Service Quotas: Ensure appropriate service quotas for chat and other digital… more
- Cognizant (Austin, TX)
- …able to multitask and prioritize reported issues + Provide a high level of customer service to users seeking problem resolution + Perform remote troubleshooting ... make an impact by Solving computer issues and prioritizing customer inquiries. You will be a valued member of...remotely and in person, through various methods like phone, chat , web tickets or in-person assistance. + Mobile device… more
- TEKsystems (Irving, TX)
- …* Excellent written and oral communications skills with a focus on providing quality customer service * Ability to work with minimal direction and manage ... Outlook, Sharepoint, web conferencing (WebEx), Instant Messaging (Lync/Skype, Group Chat ) as major focus. Manages the integration of email...oral communications skills with a focus on providing quality customer service * Ability to work with… more
- Wounded Warrior Project (San Antonio, TX)
- …work with. EXPERIENCE Requirements + Two years of call center experience, or customer service experience in a retail, hospitality, or healthcare organization. + ... wounded warriors and their family members through phone, email, chat , and in-person assistance to assist them with their...who are in transition or have separated from military service by responding to them via multiple channels of… more
- Intuit (Plano, TX)
- …customer -facing operations + Demonstrated success managing omnichannel environments ( chat , inbound, outbound) + Strong command of forecasting, scheduling, ... Support teams with a focus on efficiency, optimization, and service level attainment across multiple channels. This role is...for our sales teams across Phone [inbound, outbound], and chat channels. In addition this role also oversees our… more
- CVS Health (Austin, TX)
- …will be research/referral oriented, some calls may be more administrative or customer service oriented. + Additional responsibilities assigned based on business ... assesses resource needs, proposes options and research/screens potential community service providers to meet the assessed needs. + Provides...need, including staffing an online chat platform. **Required Qualifications** + 1+ year(s) of… more
- SHI (Austin, TX)
- …Your expertise in advanced analytics and AI/ML practices will enhance customer experience and business operations. Additionally, you will collaborate with business ... Pandas and NumPy * Proficiency with platforms such as SageMaker, AWS Glue, Copilot, Chat GPT, and Open AI, and/or Microsoft AI technologies * Ability to learn and… more
- Mass Markets (Dallas, TX)
- …Preferred (Not Required) + One (1) year of experience in customer service , technical support, inside sales, back-office, chat , or administrative support in a ... make a difference to customers and the company, providing over-the-phone customer service , sales, and technical support. We provide all new employees with… more
- Mass Markets (Killeen, TX)
- …Preferred (Not Required) + One (1) year of experience in customer service , technical support, inside sales, back-office, chat , or administrative support in a ... the industry. We are looking for call center claims representatives to support inbound customer service , help desk, and back-office processing. In this role, you… more