- ASM Research, An Accenture Federal Services Company (Albany, NY)
- Responsible for intermediate level inbound call, outbound call, email and web chat services, as well as back-office services. Applies skills and experience to show a ... updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. + Support Services shall be executed in compliance… more
- New York Times (New York, NY)
- …opportunity to work on a new game from NYT Games. This new game includes multiplayer chat and player vs. player experiences. You will be part of the team that gets ... these features off the ground with trust & safety at the core of the development goals. Help us build a safe and enjoyable gaming experience for all our players. You'll be part of a fast-growing and independent team at The New York Times. You'll have the… more
- Paychex (West Henrietta, NY)
- …Services clients. + Delivers quality service to Paychex clients via phone, email, chat , and other avenues + Follows up on outstanding items to issue completion ... in compliance with established Service Level Agreements + Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures + Identifies opportunities for process improvement and works with… more
- OneMain Financial (Oneida, NY)
- …and other departments through multiple technological channels, including phone, email, chat and our in-house systems + Exhibit passion for achievement, bringing ... an internal drive to succeed and goal oriented attitude + Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options **Requirements:** + High School Diploma or GED… more
- OneMain Financial (East Amherst, NY)
- …and other departments through multiple technological channels, including phone, email, chat and our in-house systems + Exhibit passion for achievement, bringing ... an internal drive to succeed and goal oriented attitude + Clearly educate and inform customers on optional insurance products, ensuring customers have a thorough understanding of the loans, terms and their options **Requirements: ** + High School Diploma or… more
- Lovingly (Hopewell Junction, NY)
- …Every job posting demands "5+ years in [specific domain]." Every role screams " specialist only." Every interview ends with "we need someone more focused." But you ... Whether you're a polymath connecting insights across disciplines, a specialist hungry for AI-powered expansion, or a builder who...+ Send your resume + link to your ChatGPT chat session from the self-assessment That's it. We care… more
- Ryder System (Albany, NY)
- …(SLAs) and Key Performance Indicators (KPIs). Monitor live dashboards for call/ chat metrics and Service Level Agreements (SLAs) targets and take corrective ... (Tier 1 Call Center Representatives and Tier 2 Functional Specialist ). Ensure contact center staff have the training and...and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or… more
- Carlson Waginlit Travel (NY)
- …and requirements for each interaction . Responds to requests (phone, email, chat ) promptly, completely, and professionally . Accurately follows and applies client ... to leadership . Uses correct grammar during all interaction (email/phone/ chat ) . Effectively demonstrates patience, empathy, understanding while controlling the… more
- The Salvation Army (Syracuse, NY)
- …MULTIPLE CAREER POSITIONS AVAILABLE, PT & FT/BENEFITS YOUTH SUPPORT SPECIALIST , REHABILITATION PROFESSIONAL, CARE MANAGERS & LICENSED CLINICIANS Responsibilities ... experience and/or knowledge encouraged to apply. + Youth Support Specialist : PT w/paid time off, Min. of 1 year...Children & Families. Not sure you are qualified? Let's chat ! For immediate review and consideration of your application… more
- TEKsystems (Wappingers Falls, NY)
- Job Summary We are seeking a Customer Support Specialist to provide customer assistance and support for client products and services via phone, email, chat , or ... other channels. The ideal candidate will ensure excellent customer satisfaction and serve as the primary contact for order entry and general inquiries. This role involves working with purchasing departments to ensure accuracy in the purchasing process and… more
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