- University of Rochester (Rochester, NY)
- …and internal equity considerations._ **Responsibilities:** GENERAL SUMMARY Provides phone, remote, and chat support for a large customer base whose business ... and maintenance of technical documentation. + Provides project management support . + Develops project timelines and milestones, communicates with...Create - and Make the World Ever Better. In support of our values and those of our society,… more
- Public Consulting Group (Albany, NY)
- … or similar application support environment. + Desired: Zendesk, Jira, Chat Support , Experience in K-12 education and special education **Working ... Conditions** + Desired: Zendesk, Jira, Chat Support , Experience in K-12 education and special education \#LI \#LI-KA1 **The above is intended to describe the… more
- iPostal1 (Montebello, NY)
- …needs. + When specialized tasks are completed, transition to handling customer support through chat , email, and calls Performance Expectations: + Maintain ... of customer requests. + Provide clear, professional, and customer-centric communication. + Support standard customer service functions ( chat , email, calls) when… more
- JPMorgan Chase (New York, NY)
- …and user insights. As a Conversation Design Lead on the Chase Voice (IVR) and Chat Conversation Design team, you will play a critical role in promoting AI innovation ... of customer interaction through conversational AI. This role will support our Card and Connected Commerce business, specifically focused...the design of our virtual assistant for both text ( chat ) and voice (IVR) interactions, which will serve as… more
- iPostal1 (Montebello, NY)
- …in the digital mailbox industry. Full Time Customer Service Representative - Phone and Chat - Montebello, NY Montebello, New York We're iPostal1 and we're in growth ... and we're looking for confident, upbeat, personable Customer Service professionals to support that growth in our Montebello, NY location. To join our customer… more
- JPMorgan Chase (New York, NY)
- …user insights. As an Conversational Designer Vice President for our virtual assistant for text( chat ) interactions , you will play a pivotal role in shaping the user ... a retirement savings plan, backup childcare, tuition reimbursement, mental health support , financial coaching and more. Additional details about total compensation… more
- Broadview FCU (Albany, NY)
- …a 24/7 digital service team responsible for delivering high-touch, high-tech member support through chat , virtual teller machines (VTMs), and web-based ... responsiveness, and personalization. + Oversee and enhance digital platforms-including chat systems, VTM software, and AI-powered tools-by collaborating with… more
- Coinbase (Albany, NY)
- … support experiences, as well as user journeys that connect customers to chat , email, or voice support lines accessible through our Help Center ... is responsible for defining and building the retail customer support experience. In this role, you will drive a...contacts while achieving >95% CSAT across automated and human-handled support contacts. You'll lead a distributed team of product… more
- Coinbase (Albany, NY)
- …self-service and automation capabilities , as well as applications that enable customers to chat , email, or call our support lines accessible through our Help ... multiple engineering teams building customer-facing tools that power our chat , email, and voice support channels. Collaborate...that power our chat , email, and voice support channels. Collaborate with Product Managers to define and… more
- GovCIO (Albany, NY)
- …session in the Herndon, VA office. **Responsibilities** + Provide professional and timely technical support via phone, chat , and ticketing system. + Support ... Technician - Tier I to deliver exceptional first-tier technical support to our nation's Veterans. to provide first-tier technical... to our nation's Veterans. to provide first-tier technical support to Veterans and VA providers. This role focuses… more