- Principal Financial Group (Charlotte, NC)
- …contributor) to design, develop, and maintain software solutions that support wealth management platforms and client-facing applications specifically for our ... and advisors. You'll be part of a team building foundational chat , video, co-browsing, scheduling, and advisor tooling capabilities. **Key Responsibilities:** +… more
- Bank of America (Charlotte, NC)
- …Microsoft, Google, AWS, Adobe) infrastructure and control engineering, management, and support of global services with careful regard to availability, connectivity, ... of Microsoft and Azure AI/LMs services, including Copilot Studio, Copilot Chat , M365 Copilot, MS Defender, MS Purview, Enterprise Data Protection, Azure… more
- CVS Health (Raleigh, NC)
- …high-quality mental health care. This position transforms access to mental health support by providing members with an immediate, 24/7 connection via video, live ... chat , or phone. We are seeking candidates who share...at the right time to meet their needs. + Support members in their preferred communication modality, whether via… more
- CAI (Raleigh, NC)
- …for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. **Job Description** We are ... Bilingual Service Desk Analyst to provide Level 1 technical support to both English and Italian speaking users in...knowledge and customer service skills via phone, email, or chat . This position will be **full** **-time** and **remote**… more
- Capgemini (Charlotte, NC)
- …Charlotte, NC** **Job Description** We are seeking for KORE.ai professional to support and enhance client experiences across the full lifecycle of KORE.ai platform ... engagements. This hybrid role combines customer support , solution delivery oversight, with a strong emphasis on...primary point of contact for customer inquiries via email, chat , and phone. + Provide expert guidance on KORE.ai… more
- Wells Fargo (Charlotte, NC)
- …solutions or recommendations + Review strategic approaches and effectiveness of support function and business performance + Make decisions in highly complex ... or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans + Influence,...Workspace + Employee Relations + Virtual Agent + Live Chat + Now Assist (Generative AI / Agentic AI… more
- REEDS Jewelers (Wilmington, NC)
- …you'll serve as a key voice of REEDS- engaging with customers via phone, chat , and email to ensure each interaction reflects the care, quality, and luxury experience ... driven by innovation, REEDS continues to grow with the support of our passionate and talented team. What You'll...+ Respond to inquiries and resolve issues via phone, chat , and email + Accurately process and manage customer… more
- TEKsystems (Charlotte, NC)
- …to include Outlook, Sharepoint, web conferencing (WebEx), Instant Messaging (Lync/Skype, Group Chat ) as major focus. Manages the integration of email with other ... enthusiastic, flexible, results driven with attention to detail Skills outlook, support Top Skills Details outlook, support Additional Skills & Qualifications… more
- TTEC (Raleigh, NC)
- …associated with training goals + Deliver excellent employee experiences + Develop, coach, support , and evaluate the team to help them reach for amazing + Ensure ... your team has the tools, systems, and support needed to perform trainings What You Bring to...the highest level of service possible whether through voice, chat or email interactions. And we trust you already… more
- Cognizant (Raleigh, NC)
- …and conduct mock failover exercises. . - Ensure appropriate service quotas for chat and other digital channels. . - Conduct load testing and validation of ... in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs. What you need… more