- Evolent (Austin, TX)
- …**Preferred Qualifications** * Platform Specialization: Hands-on experience with Genesys and NICE contact center solutions . * Industry Knowledge: Familiarity ... Stay for the culture. **What You'll Be Doing:** **Job Summary** The Senior Analyst, Contact Center Technology plays a pivotal role in supporting, enhancing, and… more
- PNC (Dallas, TX)
- …with experience in design, implementation and 24x7 support of complex data center networks across multiple locations. Knowledge of Cisco network equipment ... including Arista 7010TX,7060CX2, 7280CR2/3, 7280SR2/3 series of Data Center switches running EOS and Cisco Nexus 9K/7K/5K/3K/2K series of Data Center … more
- Teledyne (Dallas, TX)
- …solutions to setting up voice call queues for a contact center . + Maintain, manage and troubleshoot existing Cisco Unified Communications on-premises ... Cisco Webex Calling, from migration of legacy telephony ...+ Attendant Console + Everbridge Redsky E911 + Webex Contact Center + Webex App, as a...+ Everbridge Redsky E911 + Webex Contact Center + Webex App, as a softphone + … more
- Amazon (Dallas, TX)
- …related field, or equivalent experience - 5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact ... center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco , Genesys, NICE… more
- Houston Methodist (Katy, TX)
- …workforce planning tools) + Previous blended (voice, email, and chat) Contact Center quality quantification experience preferred + Bilingual (English/Spanish) ... At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for...to identify patterns, improvement areas, and opportunities for proactive solutions . + Monitors and tracks requests related to intraday… more
- NTT DATA North America (Dallas, TX)
- …field. + Professional level certification in different Data Centre technologies such as Cisco , NetApp, EMC- Ex: CCNP (DC), ONTApp etc. **Required experience:** + 3+ ... years of experience in building, deploying and supporting data center networking infrastructure. + Intermediate knowledge of data center network equipment like… more
- NTT DATA North America (Dallas, TX)
- …field. + Associate level certification in different Data Centre technologies such as Cisco , NetApp, EMC- Ex: CCNA (DC) etc. **\#LI-NorthAmerica** About NTT DATA: NTT ... business and technology consulting, data and artificial intelligence, industry solutions , as well as the development, implementation and management...any and all users. If you would like to contact us regarding the accessibility of our website or… more
- Cognizant (Irving, TX)
- …product managers. + Guide integration of CES 2.0 with third-party contact center platforms (eg, Genesys Cloud, Amazon Connect, Cisco UCCE), CRMs (eg, ... **Google CES 2.0 Lead - Customer Engagement Suite Solutions Architect** **Job Summary:** We are looking for...**Google Cloud's Customer Engagement Suite (CES 2.0)** across enterprise contact center environments. In this role, you… more
- Forward Air (Dallas, TX)
- …Inc. is seeking a Senior Network Engineer with deep expertise in data center infrastructure, WAN architecture, and advanced routing protocols. This role will be ... responsible for designing and optimizing scalable, secure network solutions that support the stability and performance of enterprise-wide data center and… more
- Red River (Austin, TX)
- …product portfolio, including products and services, leveraging knowledge of the various OEM solutions , as well as his / her technical specialization, as needed. The ... identifying customer's business outcomes and/or mission challenges and proposing technology solutions , 2) engaging as the primary client technical resource on sales… more