- Palo Alto Networks (Reston, VA)
- …you will be a designated customer advocate, assisting in providing tailored support , weekly reviews, root cause analysis for critical issues, release reviews, ... upgrade planning, and quarterly business reviews. You will provide personalized support and become deeply familiar with your customer's implementation and business… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …Works as part of an IT Service Desk team responsible for Tier 1-3 support . Tasks include maintaining and managing the IT infrastructure and operational needs of the ... and software applications for Windows desktops + Troubleshoot problems and provide support for Microsoft applications such Outlook and Microsoft Office + Assist with… more
- KeenLogic (Alexandria, VA)
- …skills, using professionalism, tact and diplomacy at all times in order to answer support calls; and coordinate with vendors on items that need to be escalated to ... Tier III support . Experienced understanding functions of the help desk system...customers and get immediate action started by the appropriate specialist . + Candidates may be asked to provide input… more
- Oneida Technical Solutions (Fort Belvoir, VA)
- …Secure Sockets Layer (SSL) and other secure methods of data transmission including support to the VPN, VPN servers, CITRIX , and Structured Query Language ... new solutions for the DoD and commercial industries with consumer-driven technology. In support of the US Army Network Enterprise Technology Command (NETCOM) and the… more