- Mass Markets (Las Cruces, NM)
- …focusing on first-call resolution + Research and retrieve information using internal systems ; collaborate with other teams as needed + Accurately document and ... process customer claims and interactions + Follow scripts, policies, and procedures...(Word, Excel, Outlook, PowerPoint) + Familiarity with Windows operating systems + Strong problem-solving, conflict resolution, and troubleshooting skills… more
- Mass Markets (Las Cruces, NM)
- …aiming for first-call resolution + Research and retrieve information across systems to support customer needs + Accurately document customer interactions and ... process claims + Guide customers through options to find the...(Excel, Word, PowerPoint, Outlook) + Familiarity with Windows operating systems + Dependable and punctual with excellent time management… more
- Mass Markets (Las Cruces, NM)
- …actively to understand customer needs and provide accurate solutions + Use internal systems to manage accounts, process claims , and update records + Identify ... Office Suite (Word, Excel, Outlook, PowerPoint) + Familiarity with Windows operating systems + Reliable and punctual with strong time management skills + Skilled… more
- Mass Markets (NM)
- …with accurate call details + Accurately document call resolution in appropriate systems + Strictly follow client process for handling financial issues and inquiries ... + The ability to multi-task using multiple screens and systems while talking on the phone with customers. +...and the ability to learn new and complex computer system applications including corporate intranet + Basic knowledge of… more
- Mass Markets (NM)
- …will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time. Key ... + Improve the customer's experience + Utilize our service techniques and systems + Escalate customer dissatisfaction to proper channels In addition to becoming… more
- Mass Markets (Las Cruces, NM)
- …actively to customer concerns and resolve issues effectively + Use internal systems to manage accounts and complete service tasks + Identify sales opportunities ... Microsoft Office (Excel, PowerPoint, Word, Outlook) + Familiarity with Windows operating systems + Reliable and punctual with strong time management + Strong… more
- Molina Healthcare (Rio Rancho, NM)
- …member eligibility and covered benefits, Provider Portal, and status of submitted claims . * Ability to effectively communicate in a professionally setting. **Job ... combination of education and experience **PREFERRED EXPERIENCE** : + 1-3 years + Preferred Systems Training: + Microsoft Office + Genesys + Salesforce + Pega + QNXT… more
- CDM Smith (Roswell, NM)
- …Assist the project team in developing and maintaining a project risk register. Claim management: Early support for claims and disputes on the project. ... Management: The candidate must understand and be knowledgeable in project delivery systems , contracting strategies, and typical contract forms and terms. The role… more
- Magellan Health Services (Albuquerque, NM)
- …detailed design specifications according to standards. + Develops and documents workflow, systems requirements, system impact analysis, systems design, ... code Serves as liaison between departmental team business owners, end users, IT, Claims and Clinical departments. Responds to ad hoc requests for support, reports,… more
- Highmark Health (Santa Fe, NM)
- …systems problems. Provides research and technical support need to address complex claims and inquiries and/or when systems problems occur. Provides direction ... supervisory direction and oversight for all enrollment, premium billing, claims and/or customer service telephone and written correspondence inquiries (routine,… more