- Mass Markets (TX)
- …in the industry. Join our team as a Remote Call Center Customer Service Representative and help us deliver outstanding support to our clients. This role is ideal ... independently and manage time effectively. + Comfortable using multiple software systems simultaneously. + High-speed internet and a distraction-free home office… more
- Mass Markets (Killeen, TX)
- …customer issues effectively, aiming for first-call resolution + Research internal systems to locate missing information and collaborate with other departments as ... needed + Accurately document customer interactions and process claims + Engage in solution-focused conversations to identify the...and team meetings to stay up to date on systems and procedures + Adhere to assigned schedules and… more
- Mass Markets (Killeen, TX)
- … to support customer needs + Accurately document interactions and process claims in internal systems + Engage customers in solution-focused conversations ... Microsoft Office (Word, Excel, PowerPoint, Outlook) + Familiarity with Windows operating systems + Dependable and punctual with strong time management skills +… more
- Mass Markets (Killeen, TX)
- …with internal departments to resolve inquiries + Accurately document customer interactions and claims in CRM systems + Use internal knowledge bases and training ... Office Suite (Word, Excel, Outlook, PowerPoint) + Familiarity with Windows operating systems + Reliable and punctual with strong time management skills + Strong… more
- Mass Markets (Killeen, TX)
- …and cross-sell services to maximize customer value + Resolve inquiries using internal systems and team collaboration + Document customer interactions and claims ... (Word, Excel, Outlook, PowerPoint) + Familiarity with Windows operating systems + Excellent problem-solving and conflict resolution abilities + Customer-focused… more
- Mass Markets (Killeen, TX)
- …focusing onfirst-call resolution + Research and retrieve information using internal systems ; collaborate with other teams as needed + Accuratelydocument and process ... customer claims and interactions + Follow scripts, policies, and procedures...Office (Word, Excel, Outlook, PowerPoint) + Familiarity withWindows operating systems + Strongproblem-solving, conflict resolution, and troubleshooting skills +… more
- Mass Markets (Killeen, TX)
- …information; collaborate with other teams as needed + Accuratelydocument and process claims , inquiries, and updatesin company systems + Followscripts, policies, ... 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service,… more
- Mass Markets (Killeen, TX)
- …call through effective problem-solving. + Research and retrieve information across systems to support customer needs. + Accurately document interactions and process ... claims . + Guide customers through options to find the...(Word, Excel, Outlook, PowerPoint) + Familiarity with Windows operating systems + Reliable and punctual + Skilled in troubleshooting… more
- Robert Half Office Team (Austin, TX)
- …calls from members, providers, and caregivers regarding Texas Medicaid benefits, claims , authorizations, and provider details. + Provide accurate information on ... pre-authorizations and explain coverage details. + Document all interactions in the system with accuracy and professionalism. + Resolve member concerns with empathy… more
- Mass Markets (TX)
- …with accurate call details + Accurately document call resolution in appropriate systems + Strictly follow client process for handling financial issues and inquiries ... + The ability to multi-task using multiple screens and systems while talking on the phone with customers. +...and the ability to learn new and complex computer system applications including corporate intranet + Basic knowledge of… more
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