- Mass Markets (Wichita, KS)
- …and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum ... + Serve as a subject matter expert on client-specific operations + Manage remote employees as needed + Perform other duties as assigned CANDIDATE QUALIFICATIONS… more
- Mass Markets (Wichita, KS)
- …services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability ... appropriately. + Escalate complex issues to the appropriate department or supervisor as needed. + Provide follow-up communication to ensure customer satisfaction.… more