- Travelers Insurance Company (Austin, TX)
- …is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim ... the following core assignments: + Handles 1st party property claims of moderate severity and complexity as assigned. +...customer service to meet the needs of the insured, agent and all other internal and external customers/business partners.… more
- Zurich NA (Dallas, TX)
- …work collaboratively across business units including but not limited to; claims , finance, risk engineering, actuary, and technical underwriting while gaining ... and are balanced with sound business opportunity. + Making agent /broker/customer and on-sight calls with a planned and well-prepared...and 6 or more years of experience in the Claims or Underwriting Support areaOR + Zurich Certified Insurance… more
- Zurich NA (San Antonio, TX)
- …the organization's appetite, balanced with sound business opportunity. + Make agent /broker/customer and on-sight calls with a planned and well-prepared purpose. + ... and 10 or more years of experience in the Claims or Underwriting Support areaOR + Zurich Certified Insurance...and 8 or more years of experience in the Claims or Underwriting Support areaAND + Knowledge of Microsoft… more
- Mass Markets (TX)
- …The ideal candidate will be responsible for monitoring calls, assessing agent performance, analyzing data trends, and recommending process improvements. This ... Key Responsibilities: + Listen to live or recorded calls to evaluate agent performance against established standards. + Develop and use evaluation forms to… more
- Mass Markets (TX)
- …will be responsible for monitoring real-time call volumes, managing agent availability, analyzing performance data, and making real-time scheduling adjustments. ... + Monitor real-time call volumes to ensure service levels are met. + Track agent availability and adjust schedules as needed to manage call traffic efficiently. +… more
- Baylor Scott & White Health (Plano, TX)
- …investigates to evaluate patient harm. If organizational risk is found, the Corporate claims manager will review the event further. The CRM will help conclude on ... incidents. Works to resolve issues before they become liability claims . + Receives information from team members who manage...when the complaint is resolved. + Is a trusted agent for clinical staff to report concerns about aspects… more
- Zurich NA (Dallas, TX)
- …the organization's appetite, balanced with sound business opportunity. + Make agent /broker/customer and on-sight calls with a planned and well-prepared purpose. + ... and 6 or more years of experience in the Claims or Underwriting Support area + Zurich Certified Insurance...and 4 or more years of experience in the Claims or Underwriting Support areaAND + Knowledge of line/s… more
- Mass Markets (Killeen, TX)
- …Key Responsibilities: + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring consistency across ... performance gaps and training needs. + Provide coaching and feedback to improve agent quality scores. + Collaborate with Operations and Training to implement quality… more
- Mass Markets (Killeen, TX)
- …Key Responsibilities: + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement QA frameworks, scorecards, ... regulatory requirements. + Conduct audits, feedback sessions, and coaching to improve agent performance. + Collaborate with stakeholders to align QA initiatives with… more
- Molina Healthcare (Fort Worth, TX)
- …responsible for the holistic management of the external vendor relationships for Claims and Enrollment activities (along with other Core Ops areas of ... resources + Translates strategy into tactical business activities, acting as a change agent + Serves as focal point of escalation for vendor issues and disputes,… more