- Point32Health (FL)
- …the member and/or the member's authorized representative and must demonstrate superior customer service and benefit interpretation skills in all interactions. ... + Manage the collection of documents and records (medical, claims , administrative) needed to fully research the appeal or...**Experience** + Required (minimum): 2-4 years' experience as a customer service or member services representative in… more
- National Express (Jacksonville, FL)
- …Ability to respond to unanticipated events to ensure excellence in customer service . + Ability to Investigate claims and incidents of questionable conduct, ... provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate… more
- Ally (Tallahassee, FL)
- …departments, including Product, Money Movement, Business Line Risk, operations, and customer service . * Demonstrate executive presence and effectively ... * Skilled at working cross-functionally with product, risk, compliance, operations, customer service , and external partners. * Client-Centric Mindset. Ability… more
- Kyndryl (Tallahassee, FL)
- …cloud-based CCaaS adoption and AI/ML integration. + Collaborate with clients to redesign customer journeys and improve service delivery across all touchpoints. + ... across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer … more
- Suddath (Jacksonville, FL)
- …+ Update Coordinators in real time of any changes to the schedule that impact customer commitments, whether affecting the actual service or the time services are ... for on-time, safe, and high quality completion of all service commitments of the company, while maintaining financial margins....and routing of jobs and crew to comply with customer commitments, safety, and efficiency. The Dispatcher has direct… more
- Mass Markets (FL)
- …Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service , Digital ... teams and achieving aggressive targets. + Strong understanding of BPO services, customer service , and outsourcing models. + Excellent communication, negotiation,… more
- Siemens Energy (Orlando, FL)
- …Management or engineering (cost-quality-time controlling, Risk Management, Scheduling, Customer Management, Leadership, Team building, Change-Management and ... Claims Management etc.) with a strong commitment to customer satisfaction. + PM Accreditation at the respective level is preferred; a desire with commitment and a… more
- Mass Markets (FL)
- …Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service , Digital ... role is critical in ensuring the highest level of service quality within our call center operations. The ideal...Net Promoter Score (NPS), Average Handling Time (AHT), and Customer Satisfaction Score (CSAT). + Knowledge of BPO processes… more
- Magellan Health Services (FL)
- …Identification System (RAPIDS) sites. + Serves as ID Card/Common Access Card (CAC) customer service specialist trained and certified by the Defense Manpower Data ... Requirements Responsibilities High School diploma or equivalent. 1+ years' experience in a Customer Service environment. HR background in one of the following… more
- AssistRx (Orlando, FL)
- …are covered when absent; Arrives at meetings and appointments on time. + Customer Service - Manages difficult or emotional customer situations; ... access + Document and initiate prior authorization process and claims appeals + Report any reimbursement trends or delays...Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to… more