- Mass Markets (Wichita, KS)
- …of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, ... of the position + Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on… more
- Mass Markets (Wichita, KS)
- …partner in the industry. We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client satisfaction in a ... of the position + Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on… more
- Mass Markets (Wichita, KS)
- …partner in the industry. We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact center. You will be ... of the position + Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on… more
- Mass Markets (Wichita, KS)
- …organization. We are looking for a client-focused and relationship-driven Client Services Manager to serve as the primary liaison between our BPO contact center ... of the position + Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on… more
- Mass Markets (KS)
- …of the position + Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on ... 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service,… more
- Mass Markets (Wichita, KS)
- …with other teams as needed + Accurately document and process customer claims and interactions + Follow scripts, policies, and procedures while using training ... + Escalate complex cases to the appropriate team or manager + Stay updated on products and processes by...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (Wichita, KS)
- …to resolve complex inquiries. + Accurately document customer interactions and claims . + Follow scripts, policies, and procedures while applying your training ... + Escalate unresolved issues to the appropriate team or manager . + Stay current by attending training sessions and...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (Wichita, KS)
- …internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance ... Service Sales Supervisor I work closely with the Operations Manager , ensuring the overall adherence to corporate policies and...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (Wichita, KS)
- …internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance ... Service Sales Supervisor I work closely with the Operations Manager , ensuring the overall adherence to corporate policies and...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (Wichita, KS)
- …internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance ... Service Sales Supervisor I work closely with the Operations Manager , ensuring the overall adherence to corporate policies and...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more