- Mass Markets (Killeen, TX)
- …We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team of supervisors and drive performance across our customer ... supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (Killeen, TX)
- …industry-leading organization. We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact center. You ... of the position + Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on… more
- Mass Markets (Dallas, TX)
- …industry-leading organization. Looking to add an experiencedCall Center Client Account Manager Ito support complex business process outsourcing accounts. This role ... of the position + Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on… more
- Mass Markets (TX)
- …of the position + Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on ... 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service,… more
- Mass Markets (Killeen, TX)
- …of the position + Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on ... 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service,… more
- HCA Healthcare (San Antonio, TX)
- …needed, may periodically be asked to perform Coding Integrity Specialist II (CIS- II ) duties + Periodically works with their Manager to review individual work ... coding revisions to the applicable party (eg, CIS, lead, manager , international log) + Completes MOCK abstracts as necessary...abstracts as necessary (eg, combining the codes for outpatient claims subject to the payment window) + Assists the… more
- Mass Markets (Killeen, TX)
- …departments as needed + Accurately document customer interactions and process claims + Follow all client-specific procedures, scripts, and compliance requirements + ... + Escalate complex issues to the appropriate team or manager + Ensure first-call resolution through effective problem-solving +...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (Killeen, TX)
- …collaborate with other teams as needed + Accuratelydocument and process customer claims and interactions + Follow scripts, policies, and procedures while using ... + Escalate complex cases to the appropriate team or manager + Stay updated on products and processes by...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (Killeen, TX)
- …internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance ... Service Sales Supervisor I work closely with the Operations Manager , ensuring the overall adherence to corporate policies and...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (Killeen, TX)
- …internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance ... Service Sales Supervisor I work closely with the Operations Manager , ensuring the overall adherence to corporate policies and...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more