- Mass Markets (Wichita, KS)
- …to complete account management tasks + Accurately document and process customer claims in appropriate systems + Follow all required scripts, policies, and procedures ... team + Escalate customer issues to the appropriate staff and managerial for resolution as needed + Ensure first call resolution through problems solving… more
- Mass Markets (Wichita, KS)
- …contacts in a courteous, timely, and professional manner. + Ensure first-call resolution through problem-solving and effective call handling. + Research systems to ... issues when needed + Accurately document and process customer claims in appropriate systems. + Lead fact-finding discussions to...customer issues to the appropriate staff and managers for resolution as needed. + Attend meetings and training and… more
- Mass Markets (KS)
- …to complete account management tasks + Accurately document and process customer claims in appropriate systems + Follow all required scripts, policies, and procedures ... team + Escalate customer issues to the appropriate staff and managerial for resolution as needed. + Ensure first call resolution through problems solving… more
- Mass Markets (Wichita, KS)
- POSITION OVERVIEW PHONE SALES REPRESENTATIVE JOB OPENINGS We are looking for phone sales representatives to support a variety of projects while representing some of ... information + Escalate customer issues to the appropriate staff and managerial for resolution as needed + Attend meetings and training and review all new training… more
- Mass Markets (Wichita, KS)
- …others and delivering exceptional service? We're looking for a Customer Service Representative who is dedicated, customer-focused, and ready to thrive in a ... or unresolved issues to the appropriate team + Strive for first-call resolution through effective problem-solving CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD… more
- Mass Markets (KS)
- …issues + Escalate customer issues to the appropriate staff and managerial for resolution as needed + Ensure first call resolution through problems solving ... customer CRM records with accurate call details + Accurately document call resolution in appropriate systems + Strictly follow client process for handling financial… more
- Mass Markets (Wichita, KS)
- …systems and cross-functional collaboration + Accurately document interactions and process claims + Follow all scripts, policies, and procedures as outlined by ... complex issues to the appropriate team when necessary + Ensure first-call resolution through effective communication and problem-solving + Stay current with program… more
- Mass Markets (Wichita, KS)
- …manner + Troubleshoot and resolve customer issues, aiming for first-call resolution + Research internal systems to locate missing information and coordinate ... with other departments as needed + Accurately document and process customer claims and interactions + Use training and knowledge base to answer questions while… more
- Mass Markets (Wichita, KS)
- …professional manner + Resolve customer inquiries effectively, aiming for first-call resolution + Research and retrieve information across systems to support customer ... needs + Accurately document interactions and process claims in internal systems + Engage customers in solution-focused conversations to identify the best options +… more
- Mass Markets (Wichita, KS)
- POSITION OVERVIEW COLLECTIONS REPRESENTATIVE JOB OPENINGS Join our team and grow with us! We need collections representatives to respectfully recover past due ... troubleshoot, and follow-up on customer issues + An aptitude for conflict resolution , problem solving and negotiation + Must be customer service oriented… more