- Mass Markets (NM)
- …to complete account management tasks + Accurately document and process customer claims in appropriate systems + Follow all required scripts, policies, and procedures ... team + Escalate customer issues to the appropriate staff and managerial for resolution as needed. + Ensure first call resolution through problems solving… more
- Mass Markets (Las Cruces, NM)
- …to complete account management tasks + Accurately document and process customer claims in appropriate systems + Follow all required scripts, policies, and procedures ... team + Escalate customer issues to the appropriate staff and managerial for resolution as needed. + Ensure first call resolution through problems solving… more
- Mass Markets (Las Cruces, NM)
- …as a trusted partner in the industry. We're hiringSpanish-Speaking Banking Service Representative to support inbound and outbound service projects for our Financial ... processes. + Resolve customer issues and disputes efficiently, ensuring first-call resolution . + Escalate complex inquiries to appropriate teams or management when… more
- Mass Markets (Las Cruces, NM)
- POSITION OVERVIEW PHONE SALES REPRESENTATIVE JOB OPENINGS We are looking for phone sales representatives to support a variety of projects while representing some of ... information + Escalate customer issues to the appropriate staff and managerial for resolution as needed + Attend meetings and training and review all new training… more
- Mass Markets (Las Cruces, NM)
- …complex issues to appropriate teams when necessary + Ensure first-call resolution through active listening and problem-solving + Follow client-specific procedures ... + Reliable and punctual with a strong work ethic + Skilled in conflict resolution and decision-making + Able to thrive in a fast-paced, dynamic environment +… more
- Mass Markets (NM)
- …issues + Escalate customer issues to the appropriate staff and managerial for resolution as needed + Ensure first call resolution through problems solving ... customer CRM records with accurate call details + Accurately document call resolution in appropriate systems + Strictly follow client process for handling financial… more
- Molina Healthcare (NM)
- …the highest level of customer service. Effectiveness in driving timely issue resolution , EMR connectivity, Provider Portal Adoption. * Conducts regular provider site ... monthly site visit goals. A key responsibility of the Representative during these visits is to proactively engage with...2 - 3 years customer service, provider service, or claims experience in a managed care setting. * Working… more
- Mass Markets (Las Cruces, NM)
- …efficiency + Troubleshoot and resolve customer issues, focusing on first-call resolution + Research and retrieve information using internal systems; collaborate with ... other teams as needed + Accurately document and process customer claims and interactions + Follow scripts, policies, and procedures while using training resources to… more
- Mass Markets (Las Cruces, NM)
- …and courtesy + Resolve customer issues efficiently, aiming for first-call resolution + Research and retrieve information across systems to support customer ... needs + Accurately document customer interactions and process claims + Guide customers through options to find the best solutions + Use training and resources to… more
- Mass Markets (Las Cruces, NM)
- …with strong attendance and punctuality + Skilled in troubleshooting, conflict resolution , and customer service + Empathetic, responsive, and solution-oriented + ... 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service,… more