- Mass Markets (Killeen, TX)
- …questions and a brief pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: + Lead the QA team in monitoring and evaluating agent interactions ... seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact center....of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We… more
- Republic Services (Kilgore, TX)
- …and pick up, in a geographically dispersed area. The position manages a team of Operations Supervisors, , Dispatchers, Operations Clerks, Drivers and Helpers who are ... Operations Manager - Hauling works with his or her General Manager, and other managers in the business unit,...and objectives; and effective resolution of safety issues and claims . + Implement and execute plans to complement the… more
- Deloitte (Dallas, TX)
- …through exceptional service. + Serve as a project manager to train and mentor junior team members. + Engage in general health & welfare consulting activities as ... transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We… more
- GAF (Ennis, TX)
- … centerlining efforts within plant personnel. Maintain centerlining documentation, plan and lead meetings with team members, elaborate reports, quantify the ... evaluations and monitoring of key process indicators. **Essential Duties** + Lead the execution of process improvement projects and activities, using standard… more
- Mass Markets (Killeen, TX)
- …and a brief pre-employment test. - POSITION RESPONSIBILITIES Key Responsibilities: + Lead a team of 15-25 entry-level front-line customer service agents ... in managing call center customer service agents. While your team operate the phone for a variety of commercial,...center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In… more
- Lightsource bp (Austin, TX)
- …O&M, asset level expenses, and third-party services. * Manage warranty claims , performance guarantees, and equipment failure resolutions in collaboration with OEMs ... and service providers. * Lead commercial negotiations and execution of amendments, renewals, and...annual inspections, and NERC or environmental compliance as applicable. ** General & Strategic Responsibilities** * Serve as the operational… more
- Mass Markets (Killeen, TX)
- …in the industry. We are looking for a results-driven Contact Center Operations Supervisor to lead a team of agents in a dynamic BPO environment. You will be ... pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: + Supervise and support a team of contact center agents to meet performance targets and client… more
- Mass Markets (TX)
- …We are seeking a dynamic, visionary, and results-driven SVP of Sales to lead our global sales organization. This high-impact role is responsible for shaping and ... objectives. As a key member of the executive leadership team , the SVP will oversee all aspects of sales...center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In… more
- Mass Markets (TX)
- …+ Identify and implement process enhancements to improve efficiency and service quality. + Lead and mentor a team of managers, supervisors, and call center ... customer satisfaction. This role requires a proactive approach to strategic planning, team leadership, and performance optimization. To be considered for this role,… more
- Mass Markets (TX)
- …industry. We are seeking a dynamic and experienced Training Specialist to join our team . This role is critical in ensuring that new hire agents are effectively ... questions and a brief pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: + Lead initial training and coaching sessions for new hire agents to… more