- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …customer interactions and review/analyze customer feedback to evaluate overall customer experience . Assigns root cause and identifies systemic quality problems. Uses ... team and third-party vendors. Accurately compares measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the… more
- Tompkins Community Bank (Ithaca, NY)
- …and system data reporting by working closely with the TFA Compliance Officer and the client service teams. This role will assist in c reat ing unity and consistency ... features into the established workflows or help in building new ones as needed . Responsibilities + Produce and analyze reports including but not limited to business… more
- Indeed (New York, NY)
- …solutions (programs, processes, tools) in support of providing an effective holistic client and People Business Partner experience . Provides expertise in job ... effectiveness of existing comp policies, guidelines, and procedures. Recommends enhancements as needed **Skills/Competencies** + Minimum of 8 years experience in… more
- Citigroup (Getzville, NY)
- …with our external client base, playing a key role in the overall client experience . We have a client relationship group, dedicated to overseeing ... service performance and strategic partnership for our top tier client base, where we play a key role in...our global clients to ensure they have a first-class experience when doing business with Citi. Our Business Intelligence… more
- Broadridge Financial Solutions (Edgewood, NY)
- …understanding of business processes and data elements. + 5+ years of practical experience inproject management, including direct client interaction. + 3+ years ... transfer agency is a critical process that involves transferring client and shareholder data from legacy systems to modern...that meet in person to learn and collaborate as needed . This role is considered hybrid, which means youll… more
- Molina Healthcare (Yonkers, NY)
- …of customer initiated inquiries and requests, leveraging extensive programming experience and utilizing technical tools as necessary to debug/analyze problems. ... to internal and external customers handling all aspects of client relations concerning technical projects, including notifying the ...and resolution. + Supports Integrated Test Facility (QA) as needed . + Able to work and lead in a… more
- M&T Bank (Buffalo, NY)
- …escalating any non-compliance issues + Facilitating and performing CM audits as needed + Facilitating communication and engaging business and IT management to ... Overseeing the design, coding, and testing of reports as needed + Collecting and reporting on metrics as required...+ Complete other related duties as assigned. **Education and Experience Required:** Combined minimum of 6 years' higher education… more
- BlackRock (New York, NY)
- …a responsibility to be the voice of the investor, and we represent each client fairly and equally. Constant communication with a diverse team of partners strengthens ... do. Expertise in Python and familiarity with C++ is needed . You are expected to have the expertiseto develop...a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all.… more
- TD Bank (New York, NY)
- …Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to ... actually offered may vary based upon the candidate's skills and experience , job-related knowledge, geographic location, and other specific business and… more
- Molina Healthcare (New York, NY)
- …business data. May be internal operations-focused or external client -focused. **KNOWLEDGE/SKILLS/ABILITIES** + Elicit requirements using interviews, document ... transforming in to functional requirements and delivering the appropriate artifacts as needed . + Work with operational leaders within the business to provide… more