- WM (Raleigh, NC)
- …Opportunities. People-First Culture (https://www.wm.com/us/en/inside-wm/who-we-are) . **Job Summary** Ensures delivery of excellent customer service through ... by account manager . + Work with other supervisors/managers to coordinate services and keep them informed as issues arise. + Project a knowledgeable,… more
- Truist (Charlotte, NC)
- …Change Analyst serves as a strategic portfolio leader, partnering with Delivery Verticals, Production Support, and Enterprise Technology Stakeholders to define and ... strategy and fosters a culture of disciplined oversight, innovation, and delivery excellence. **ESSENTIAL DUTIES AND RESPONSIBILITIES** Following is a summary of… more
- IQVIA (Durham, NC)
- …key customer rules of engagement and/or operational norms. + Direct the delivery against key metrics, milestones, and contractual obligations for a portfolio of ... customer needs in support of the quarterly development of resource forecasts for delivery to the cost centers providing resources to the designated customer account… more
- Insight Global (Charlotte, NC)
- …. Skills and Requirements 8+ years in a Product Manager /Product Owner role Financial Services industry Documenting use ... that has worked within data driven projects to work for a large financial client in Charlotte, NC. Responsibilities include defining the vision and roadmap for the… more
- Sharecare (Raleigh, NC)
- …- 4:30pm CST. **Job Summary:** Under the general supervision of a Customer Service Manager , the Program Engagement Representative has the primary responsibility ... coaching. Additionally, Engagement Specialists will explain platform features and services available to members based on their employer-sponsored health program.… more
- Cisco (Research Triangle Park, NC)
- …meeting service level agreements (SLAs). + Proficient in creating/updating client and team documentation (eg, WIKI). + Self-motivated with minimal supervision ... **Meet the Team** The Workforce Collaboration Contact Center organization is a client engagement team dedicated to delivering innovative solutions for Cisco's global… more
- Sunstates Security (Raleigh, NC)
- …1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're ... Sunstates Security is seeking an experienced Technical Operations Engineer for a client in downtown Raleigh. The embedded TechOps Engineer will work in a… more
- TD Bank (Charlotte, NC)
- …ensuring changes are implemented in an orderly and satisfactory fashion with minimal client service disruption + Diagnoses and resolves problems of varying ... differentiate the organization + Applies best practices to implement process, product or service improvements + Acts as a subject matter expert within their own area… more
- Truist (Raleigh, NC)
- …integrating FircoSoft Continuity & Trust or similar Sanctions Screening high-quality product or services from the ground up and scaling at an enterprise level. 3. ... and implement IT best practices. 4. Banking or financial services knowledge in OFAC, AML, KYC, wholesale, wealth and...problems by applying best practices. 9. Experience in Agile Delivery Methodologies such as Scrum and Kanban. 10. Team… more
- Bank of America (Charlotte, NC)
- …manage projects and/or the introduction of new initiatives, systems, products/ services and processes and coordinate necessary expertise across multiple operations ... functions and/or products. * Ensure delivery of complete, accurate and timely regulatory reports to...employees and clients, aligned to company D&I goals. + Manager of Process & Data: Demonstrates deep process knowledge,… more