- Coinbase (Albany, NY)
- …* Minimum of 2 years of relevant experience in incident management and/or customer support . * Exceptional communication skills in order to operate across ... job duties):* * Responsible for the day to day operations of the CX Incident Response team through identification,...changes across workflows, policies and tools by succinctly relaying customer feedback in escalations to internal support … more
- SAP (New York, NY)
- …that drive customer adoption, increase feature utilization, and foster long-term customer success. Your work will directly support and strengthen customer ... Track and report on adoption metrics, usage trends, and customer success KPIs for the solution. + Support...database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more… more
- Capgemini (New York, NY)
- …will support and deliver end-to-end transformation initiatives across contact center operations , customer service, and service operations . Your role will ... product management, and/or internal consulting with a focus on customer service, contact center, or service operations ...all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise… more
- Capgemini (NY)
- …experience in the service delivery industry 3-5 years of experience with large scale operations for IT field work Superior customer service and people skills ... to volumes are completed successfully. Managing the EUC Onsite Support Team Ensure that accurate data is available and...accurate data is available and provided to the EUC Operations SDM and the EUC Senior Director Ensure and… more
- Capital One (New York, NY)
- …requires finding value creation opportunities, and driving innovative and delightful customer experiences through technology. We believe our portfolio of businesses ... decisions, managing risk, detecting fraud, and delivering intelligent and personalized customer experiences. In this role, you will be accountable for building… more
- Amazon (New York, NY)
- …opportunities to build experience in a wide variety of areas including cloud , devices, retail, entertainment, healthcare, operations , and physical stores. ... ambiguous problems at the scale of the entire AWS cloud . Our team owns security solutions used throughout the...Amazon Security At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences.… more
- MTA (New York, NY)
- …Manager ensures that project design and construction activities protect station operations , employee facilities, and the customer experience while conforming ... standards. + Attend design and construction coordination meetings to support staff and help resolve conflicts that may affect...staff and help resolve conflicts that may affect station operations or customer experience. Project Oversight +… more
- PagerDuty (Albany, NY)
- …and tenure **About PagerDuty** PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered ... PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the...a Strategic Account Executive to join our dynamic and customer -focused team! We are looking for a talented sales… more
- Verint Systems, Inc. (Albany, NY)
- At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations discover opportunities previously only scarcely ... Solution Consultant is a subject matter expert in Speech Analytics, Quality and Customer Engagement. In this role the Solution Consultant will run the sales… more
- Capital One (New York, NY)
- …in computing and machine learning technologies and operating across billions of customer records to unlock the big opportunities that help everyday people save ... One's AI foundation organization. We deliver real-time, personalized, intelligent customer experiences in Capital One's suite of award-winning digital products,… more