- Mass Markets (FL)
- …Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections , Customer Experience Provider (CXP), Customer Service, Digital Experience ... Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American… more
- Extra Space Storage (Englewood, FL)
- …through rental processes and agreements + Handle cash and balance receipts, pursue collections , post payments, and process daily bank deposits. + Ensure the facility ... Service Manager, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent , Leasing Agent , Rental Agent (ie car rental, RV rental, storage… more
- Mass Markets (FL)
- …will be responsible for monitoring real-time call volumes, managing agent availability, analyzing performance data, and making real-time scheduling adjustments. ... + Monitor real-time call volumes to ensure service levels are met. + Track agent availability and adjust schedules as needed to manage call traffic efficiently. +… more
- Mass Markets (FL)
- …The ideal candidate will be responsible for monitoring calls, assessing agent performance, analyzing data trends, and recommending process improvements. This ... Key Responsibilities: + Listen to live or recorded calls to evaluate agent performance against established standards. + Develop and use evaluation forms to… more
- Humana (Tallahassee, FL)
- …tracking, preference learning, and multi-turn personalization + Lead human-in-the-loop data collection strategies and feedback integration to fine-tune agent ... product-focused execution to improve user trust, alignment, usability, and agent cooperation across intelligent interfaces. **Key** **R** **esponsibilities** +… more
- Teleperformance USA (North Lauderdale, FL)
- …**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** ... gap analysis, generating reports, and recommending improvements to current business metric collection process.** **The individual in this role will be a strong… more
- CenterWell (Jacksonville, FL)
- …for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. + Initiates infection control forms as needed, ... and applicable orders: + Schedules discharge visit / OASIS Collection or recert visit following case conference when task...visits are scheduled. + Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper… more
- Mass Markets (Macdill AFB, FL)
- …Key Responsibilities: + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring consistency across ... performance gaps and training needs. + Provide coaching and feedback to improve agent quality scores. + Collaborate with Operations and Training to implement quality… more
- Kemper (Winter Park, FL)
- …candidates. + Regularly works with the assigned agents, supervising and monitoring the agent 's job functions including sales and collection activity. + Conducts ... procedures are being followed. + Provides service for agencies without an assigned agent . + Reports to the District Manager. **Position Qualifications:** + 2+ years… more
- USAA (Tampa, FL)
- …managing general agents (MGAs), or fronting company partnerships. + Agent -Driven Distribution Models: Experience supporting or managing programs that national ... brokers, including tools, training, or platforms that enhance agent productivity and customer engagement. + Home and Auto Ancillary Services: Understanding of… more