- Fiserv (Marietta, GA)
- …Title** Customer Collection Support **What does a successful Card Services - Collection Agent do at Fiserv?** You will be responsible for contacting the ... **What would be great to have:** * Knowledge of collections regulations including to Fair Debt Collection Practices Act This role is not eligible to be… more
- Humana (Atlanta, GA)
- …tracking, preference learning, and multi-turn personalization + Lead human-in-the-loop data collection strategies and feedback integration to fine-tune agent ... product-focused execution to improve user trust, alignment, usability, and agent cooperation across intelligent interfaces. **Key** **R** **esponsibilities** +… more
- CenterWell (Atlanta, GA)
- …for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. + Initiates infection control forms as needed, ... and applicable orders: + Schedules discharge visit / OASIS Collection or recert visit following case conference when task...visits are scheduled. + Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper… more
- Intuit (Atlanta, GA)
- **Overview** The QuickBooks Capital Servicing and Collections team is seeking a strategic and experienced Servicing leader to oversee the operations of our Business ... direct reports and embedded support from other verticals including platform, collections and vendor management + Partner cross-functionally with Product, Compliance,… more
- Mass Markets (Garden City, GA)
- …Key Responsibilities: + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring consistency across ... performance gaps and training needs. + Provide coaching and feedback to improve agent quality scores. + Collaborate with Operations and Training to implement quality… more
- Mass Markets (Garden City, GA)
- …Key Responsibilities: + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement QA frameworks, scorecards, ... regulatory requirements. + Conduct audits, feedback sessions, and coaching to improve agent performance. + Collaborate with stakeholders to align QA initiatives with… more
- Kemper (Columbus, GA)
- …candidates. + Regularly works with the assigned agents, supervising and monitoring the agent 's job functions including sales and collection activity. + Conducts ... procedures are being followed. + Provides service for agencies without an assigned agent . + Reports to the District Manager. **Position Qualifications:** + 2+ years… more
- CenterWell (Rome, GA)
- …for all patients, including supervisory visits. * Schedule discharge visits, OASIS Collection , recert visits, and Transfer to Inpatient Facility (TIF) OASIS ... collection visits. * Reschedule declined or missed visits and...reassigned and rescheduled visits. * Prepare and edit weekly agent schedules, perform initial review for productivity/geographic issues, and… more
- Mass Markets (Savannah, GA)
- …diploma or equivalent + Must possess active unrestricted credential: EA (Enrolled Agent ), CPA (Certified Public Accountant), or Tax Preparer credentials. + Must ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections , Customer Experience Provider (CXP), Customer Service, Digital Experience… more
- Mass Markets (Savannah, GA)
- …a related field preferred. + Active, unrestricted credential: EA (Enrolled Agent ), CPA (Certified Public Accountant), or other recognized Tax Preparer credentials. ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections , Customer Experience Provider (CXP), Customer Service, Digital Experience… more