- Mass Markets (FL)
- POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our ... considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.… more
- USAA (Tampa, FL)
- …such as white-labeled platforms, managing general agents (MGAs), or fronting company partnerships. + Agent -Driven Distribution Models: Experience supporting or ... programs that national brokers, including tools, training, or platforms that enhance agent productivity and customer engagement. + Home and Auto Ancillary Services:… more
- Mass Markets (FL)
- POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our ... The ideal candidate will be responsible for monitoring calls, assessing agent performance, analyzing data trends, and recommending process improvements. This… more
- Mass Markets (FL)
- POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our ... will be responsible for monitoring real-time call volumes, managing agent availability, analyzing performance data, and making real-time scheduling adjustments.… more
- Extra Space Storage (Englewood, FL)
- …have the opportunity to be part of a diverse team with an excellent company culture. We offer **competitive wages** , a **great work/life balance** , and **career ... opportunities** . Extra Space Storage is the **largest** self-storage company in the United States by store count, with...and agreements + Handle cash and balance receipts, pursue collections , post payments, and process daily bank deposits. +… more
- Humana (Tallahassee, FL)
- …tracking, preference learning, and multi-turn personalization + Lead human-in-the-loop data collection strategies and feedback integration to fine-tune agent ... product-focused execution to improve user trust, alignment, usability, and agent cooperation across intelligent interfaces. **Key** **R** **esponsibilities** +… more
- Teleperformance USA (North Lauderdale, FL)
- …career at TP as an agent and advanced to the pinnacle of the company ? At TP, the sky is the limit!** **Your Responsibilities** **As a Reporting Analyst the ideal ... :** **Client Operations** **About TP** **TP is a global, digital business services company . We deliver the most advanced, digitally powered business services to help… more
- Mass Markets (Macdill AFB, FL)
- POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our ... role, you must complete a full application on our company careers page, including all screening questions and a...+ Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring… more
- CenterWell (Jacksonville, FL)
- …for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. + Initiates infection control forms as needed, ... and applicable orders: + Schedules discharge visit / OASIS Collection or recert visit following case conference when task...visits are scheduled. + Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper… more
- Kemper (Winter Park, FL)
- …candidates. + Regularly works with the assigned agents, supervising and monitoring the agent 's job functions including sales and collection activity. + Conducts ... in the field and by phone to ensure that company policies and procedures are being followed. + Provides...followed. + Provides service for agencies without an assigned agent . + Reports to the District Manager. **Position Qualifications:**… more