• Quality Assurance Specialist

    Mass Markets (KS)
    POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our ... The ideal candidate will be responsible for monitoring calls, assessing agent performance, analyzing data trends, and recommending process improvements. This… more
    Mass Markets (06/13/25)
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  • Real Time Analyst

    Mass Markets (KS)
    POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our ... will be responsible for monitoring real-time call volumes, managing agent availability, analyzing performance data, and making real-time scheduling adjustments.… more
    Mass Markets (06/13/25)
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  • Lead Data Scientist - AI-Human Interaction

    Humana (Topeka, KS)
    …tracking, preference learning, and multi-turn personalization + Lead human-in-the-loop data collection strategies and feedback integration to fine-tune agent ... product-focused execution to improve user trust, alignment, usability, and agent cooperation across intelligent interfaces. **Key** **R** **esponsibilities** +… more
    Humana (08/16/25)
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  • Experienced Call Center Quality Assurance…

    Mass Markets (Wichita, KS)
    POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our ... role, you must complete a full application on our company careers page, including all screening questions and a...+ Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring… more
    Mass Markets (06/04/25)
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  • Contact Center Quality Assurance Manager

    Mass Markets (Wichita, KS)
    POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our ... role, you must complete a full application on our company careers page, including all screening questions and a...+ Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement… more
    Mass Markets (06/04/25)
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  • Bilingual Spanish Recruiter

    Mass Markets (KS)
    POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our ... role, you must complete a full application on our company careers page, including all screening questions and a...+ Prior call center experience (as a recruiter or agent ) is strongly preferred. + Strong knowledge of sourcing… more
    Mass Markets (08/08/25)
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  • Call Center Supervisor

    Mass Markets (Wichita, KS)
    POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our ... role, you must complete a full application on our company careers page, including all screening questions and a...+ Possess practical conflict resolution skills (both customer and agent conflict) + Proven leader with advanced time management,… more
    Mass Markets (07/11/25)
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  • Credentialed Tax Professional

    Mass Markets (Wichita, KS)
    POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our ... considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.… more
    Mass Markets (07/09/25)
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  • Tax Customer Service Representative II…

    Mass Markets (Wichita, KS)
    POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our ... considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.… more
    Mass Markets (07/02/25)
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  • Call Center Director

    Mass Markets (Wichita, KS)
    POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our ... be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -… more
    Mass Markets (08/08/25)
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