- Humana (Santa Fe, NM)
- …tracking, preference learning, and multi-turn personalization + Lead human-in-the-loop data collection strategies and feedback integration to fine-tune agent ... product-focused execution to improve user trust, alignment, usability, and agent cooperation across intelligent interfaces. **Key** **R** **esponsibilities** +… more
- Mass Markets (Mesilla, NM)
- POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our ... role, you must complete a full application on our company careers page, including all screening questions and a...+ Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring… more
- Mass Markets (Mesilla, NM)
- POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our ... role, you must complete a full application on our company careers page, including all screening questions and a...+ Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement… more
- Mass Markets (NM)
- POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our ... role, you must complete a full application on our company careers page, including all screening questions and a...+ Prior call center experience (as a recruiter or agent ) is strongly preferred. + Strong knowledge of sourcing… more
- Mass Markets (Las Cruces, NM)
- POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our ... be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. _… more
- Mass Markets (NM)
- POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our ... role, you must complete a full application on our company careers page, including all screening questions and a...+ Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support… more
- Ryder System (Santa Fe, NM)
- …the HRIS Business Partner evaluates, analyzes, designs and maintains the company 's human resources information system such as: **ServiceNow HRSD Module** (MUST) ... the ServiceNow HRSD environment + Develop or maintain Virtual Agent topics based on business needs + Conduct thorough...or unusual problems relating to special management studies for company -wide HR administrative programs. + Acts as a liaison… more
- NTT America, Inc. (Las Cruces, NM)
- …**Must Live in Continental United States** This position is eligible for company benefits including medical, dental, and vision insurance with an employer ... coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. Pay for this… more