- Mass Markets (TX)
- POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our ... considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.… more
- Mass Markets (Killeen, TX)
- POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our ... considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.… more
- Mass Markets (Dallas, TX)
- …an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for ... its subsidiaries, we embrace differences and believe diversity benefits our employees, company , customers, and community. All aspects of employment at MCI are based… more
- USAA (Plano, TX)
- …such as white-labeled platforms, managing general agents (MGAs), or fronting company partnerships. + Agent -Driven Distribution Models: Experience supporting or ... programs that national brokers, including tools, training, or platforms that enhance agent productivity and customer engagement. + Home and Auto Ancillary Services:… more
- Intuit (Plano, TX)
- …and integration efforts for new products, ensuring seamless servicing readiness and agent enablement + Represent Servicing in cross- company strategic initiatives ... **Overview** The QuickBooks Capital Servicing and Collections team is seeking a strategic and experienced Servicing leader to oversee the operations of our Business… more
- Mass Markets (TX)
- POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our ... The ideal candidate will be responsible for monitoring calls, assessing agent performance, analyzing data trends, and recommending process improvements. This… more
- Mass Markets (TX)
- POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our ... will be responsible for monitoring real-time call volumes, managing agent availability, analyzing performance data, and making real-time scheduling adjustments.… more
- Humana (Austin, TX)
- …tracking, preference learning, and multi-turn personalization + Lead human-in-the-loop data collection strategies and feedback integration to fine-tune agent ... product-focused execution to improve user trust, alignment, usability, and agent cooperation across intelligent interfaces. **Key** **R** **esponsibilities** +… more
- Toyota (Plano, TX)
- …is a separate business entity, it is an essential part of this world-changing company - delivering on Toyota's vision to move people beyond what's possible. At TFS, ... the Level 2 and Level 3 support of CX Agent Experience Domain. This includes Call Center technologies supporting...with at least 10 years of experience with the Collection Dialer and IVR applications: NICE Dialer, IVR, LiveVox,… more
- Mass Markets (Killeen, TX)
- POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our ... role, you must complete a full application on our company careers page, including all screening questions and a...+ Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring… more