- Mass Markets (Killeen, TX)
- POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our ... role, you must complete a full application on our company careers page, including all screening questions and a...+ Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement… more
- CenterWell (League City, TX)
- …for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. + Initiates infection control forms as needed, ... and applicable orders: + Schedules discharge visit / OASIS Collection or recert visit following case conference when task...visits are scheduled. + Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper… more
- Kemper (Texarkana, TX)
- …candidates. + Regularly works with the assigned agents, supervising and monitoring the agent 's job functions including sales and collection activity. + Conducts ... in the field and by phone to ensure that company policies and procedures are being followed. + Provides...followed. + Provides service for agencies without an assigned agent . + Reports to the District Manager. **Position Qualifications:**… more
- Mass Markets (Killeen, TX)
- POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our ... role, you must complete a full application on our company careers page, including all screening questions and a...+ Possess practical conflict resolution skills (both customer and agent conflict) + Proven leader with advanced time management,… more
- Mass Markets (Killeen, TX)
- POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our ... considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.… more
- Mass Markets (Killeen, TX)
- POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our ... considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.… more
- Mass Markets (Killeen, TX)
- POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our ... considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.… more
- Mass Markets (TX)
- POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our ... role, you must complete a full application on our company careers page, including all screening questions and a...+ Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support… more
- CGI Technologies and Solutions, Inc. (Dallas, TX)
- …Center Readiness o Oversee impacts to IVR routing, call volume shifts, and agent handling models for migrated customer bases. o Identify system and config changes ... profiles, rebranding of touchpoints (eg, CSS, emails, bills), onboarding flows, and collections systems. o Partner with teams on training, communications, and data… more
- PNC (Dallas, TX)
- …employees feel respected, valued and have an opportunity to contribute to the company 's success. As a Loan Support Analyst Senior within PNC's Midland organization, ... include loan servicing functions such as execution of complex transactions and collections . Attention to detail is critical due to the varying requirements given… more