• Customer Service Agent (Hiring Immediately)

    Mass Markets (Wichita, KS)
    …contingent on background/security investigation results. + Must be willing to submit to drug screening. Job offers are contingent on drug screening results. ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections , Customer Experience Provider (CXP), Customer Service, Digital Experience… more
    Mass Markets (04/16/25)
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  • 4X10 Telephone Sales Agent (4-Days,…

    Mass Markets (Wichita, KS)
    …contingent on background/security investigation results. + Must be willing to submit to drug screening. Job offers are contingent on drug screening results. ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections , Customer Experience Provider (CXP), Customer Service, Digital Experience… more
    Mass Markets (04/15/25)
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  • Real Time Analyst

    Mass Markets (KS)
    …will be responsible for monitoring real-time call volumes, managing agent availability, analyzing performance data, and making real-time scheduling adjustments. ... volumes to ensure service levels are met. + Track agent availability and adjust schedules as needed to manage...investigation results. + Must be willing to submit to drug screening. Job offers are contingent on drug… more
    Mass Markets (06/12/25)
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  • Quality Assurance Specialist

    Mass Markets (KS)
    …The ideal candidate will be responsible for monitoring calls, assessing agent performance, analyzing data trends, and recommending process improvements. This ... + Listen to live or recorded calls to evaluate agent performance against established standards. + Develop and use...investigation results. + Must be willing to submit to drug screening. Job offers are contingent on drug… more
    Mass Markets (06/12/25)
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  • Contact Center Quality Assurance Manager

    Mass Markets (Wichita, KS)
    …Key Responsibilities: + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement QA frameworks, scorecards, ... regulatory requirements. + Conduct audits, feedback sessions, and coaching to improve agent performance. + Collaborate with stakeholders to align QA initiatives with… more
    Mass Markets (06/04/25)
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  • Experienced Call Center Quality Assurance…

    Mass Markets (Wichita, KS)
    …Key Responsibilities: + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring consistency across ... training needs. + Provide coaching and feedback to improve agent quality scores. + Collaborate with Operations and Training...investigation results. + Must be willing to submit to drug screening. Job offers are contingent on drug… more
    Mass Markets (06/04/25)
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  • Call Center Team Leader

    Mass Markets (KS)
    …customer satisfaction (CSAT). + Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support to team members ... contingent on background/security investigation results. + Must be willing to submit to drug screening. Job offers are contingent on drug screening results.… more
    Mass Markets (06/12/25)
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  • Tax Customer Service Representative II…

    Mass Markets (Wichita, KS)
    …diploma or equivalent + Must possess active unrestricted credential: EA (Enrolled Agent ), CPA (Certified Public Accountant), or Tax Preparer credentials. + Must ... contingent on background/security investigation results. + Must be willing to submit to drug screening. Job offers are contingent on drug screening results.… more
    Mass Markets (05/28/25)
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  • Human Resources Business Partner I

    Mass Markets (Wichita, KS)
    …techniques + Possess effective conflict resolution skills (both customer and agent conflict) + Possess time management, planning, organizational and multi-tasking ... contingent on background/security investigation results. + Must be willing to submit to drug screening. Job offers are contingent on drug screening results.… more
    Mass Markets (05/15/25)
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  • Sales Supervisor

    Mass Markets (Wichita, KS)
    …and process + Possess effective conflict resolution skills (both customer and agent conflict) + Advanced knowledge of Microsoft Office including Outlook, Excel, Word ... contingent on background/security investigation results. + Must be willing to submit to drug screening. Job offers are contingent on drug screening results.… more
    Mass Markets (05/15/25)
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